Co-design: from expert- to user-driven ideas in public service design

Jakob Trischler, Timo Dietrich and Sharyn Rundle-Thiele

Public Management Review, 2019, vol. 21, issue 11, 1595-1619

Abstract: While co-design with users has evolved as a promising approach to service innovation, it remains unclear how it can be used in public service contexts. This article addresses this knowledge gap by applying a co-design framework during the ideation stage of six public service design projects. The findings provide insights into (a) recruiting and sensitizing suitable service users, (b) conditions enabling users to co-design ideas, and (c) requirements for implementation of user-driven ideas. The article contributes an approach that shifts public service design away from an expert-driven process towards enabling users as active and equal idea contributors.

Date: 2019
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Citations: View citations in EconPapers (8)

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DOI: 10.1080/14719037.2019.1619810

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