Stakeholder salience in public sector value co-creation

Bernadette Best, Sandra Moffett and Rodney McAdam

Public Management Review, 2019, vol. 21, issue 11, 1707-1732

Abstract: This paper examines key determinants of stakeholder salience and how this impacts value co-creation at different stages and levels of a service context within a consortium of UK non-government inter-sectoral organizations delivering public services. It uses three empirical stages to illustrate how value is conceptualized by different stakeholders at different stages of a service context. It then examines how stakeholder identities, and attributes of stakeholder salience and behaviour impact value co-creation across a network of stakeholders resulting in value gains and/or challenges at different levels. Finally, it offers approaches enabling greater value, through the effective management of stakeholder salience.

Date: 2019
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DOI: 10.1080/14719037.2019.1619809

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