Engaging through technology: the role of administrative culture and mandates

Fengxiu Zhang and Mary K. Feeney

Public Management Review, 2020, vol. 22, issue 10, 1423-1442

Abstract: Although information communication technologies (ICTs) offer new possibilities for civic engagement, governments have had limited success enacting ICTs to promote participation. We investigate how administrative culture and formal institutions are related to adoption and use of ICTs for bureaucratic and participatory purposes. Using data from a national survey of U.S. municipal departments, we find that prioritizing bureaucratic over participatory values is negatively related to the adoption of ICTs and use for participation. Legal mandates increase adoption but not use for participation. The findings show the critical role of administrative culture and raise questions about using legal mandates to promote participation.

Date: 2020
References: Add references at CitEc
Citations: View citations in EconPapers (3)

Downloads: (external link)
http://hdl.handle.net/10.1080/14719037.2019.1630475 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:rpxmxx:v:22:y:2020:i:10:p:1423-1442

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/rpxm20

DOI: 10.1080/14719037.2019.1630475

Access Statistics for this article

Public Management Review is currently edited by Stephen P. Osborne

More articles in Public Management Review from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().