Non-voluntary service interaction from a service logic perspective: children and value co-creation

Katja Lindqvist and Ulrika Westrup

Public Management Review, 2020, vol. 22, issue 12, 1781-1798

Abstract: Public sector services are complex in relation to many private sector services. For example, public sector services contain non-voluntary service interaction. This area of practice has not been extensively researched to date. In this article, we explore and discuss service interaction in public non-voluntary services targeting children, in order to understand what elements go into value co-creation. We use a conceptual model of value co-creation in service developed by Christian Grönroos, and propose elaborations of the model to better reflect the complexities of public sector services.

Date: 2020
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DOI: 10.1080/14719037.2019.1648698

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