Proposed non-linear relation between satisfaction with government performance and co-production: an initial empirical test

Jue Young Mok

Public Management Review, 2020, vol. 22, issue 3, 432-451

Abstract: This study attempted to estimate a new descriptive model that integrated the elements of the expectancy-disconfirmation model and the prospect theory framework and examined the linear and non-linear relations between citizen satisfaction with public services and co-production. Based on the 2014 data on U.S. citizens, the results proposed that citizens who are not dissatisfied were more likely to participate in its co-production. This study found that citizen satisfaction shows quadratic patterns of increases with decreasing rates of participation in co-production. The limitation of the data and models used in this study were further discussed for cautious interpretations of the results.

Date: 2020
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DOI: 10.1080/14719037.2019.1599060

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