Intra-organizational trust in public organizations – the study of interpersonal trust in both vertical and horizontal relationships from a bidirectional perspective

Nina Hasche, Linda Höglund and Maria Mårtensson

Public Management Review, 2021, vol. 23, issue 12, 1768-1788

Abstract: The purpose of this paper is to enhance our understanding of intra-organizational trust in public organizations by studying interpersonal trust in both vertical and horizontal relationships from a bidirectional perspective. Previous research has focused on trust at a single level of analysis, ignoring influences from other organizational levels, which has led to gaps in our understanding of trust. In addition, few studies take a bidirectional perspective where a trustor is simultaneously a trustee and vice versa. Through a case study, we contributed to filling this gap by studying the antecedents of trust – ability, benevolence and integrity.

Date: 2021
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DOI: 10.1080/14719037.2020.1764081

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