Co-production as a driver of client satisfaction with public service organizations: an analysis of German day-care centres

Jörg Lindenmeier, Ann-Kathrin Seemann, Oto Potluka and Georg von Schnurbein

Public Management Review, 2021, vol. 23, issue 2, 210-232

Abstract: This paper investigates the effects of co-production on satisfaction with public service organizations (PSOs) in a day-care setting. Based on a survey of parents from Germany, this paper validates the effects of economic, political, and social participation on satisfaction and considers the level of information, person-organization fit, and structural quality as mediating variables. Mediation analysis shows significant and positive indirect effects of political and social co-production on satisfaction. In contrast, economic co-production has no effect on client satisfaction. Based on the findings and the study’s limitations, this paper delineates practical implications and avenues for future research.

Date: 2021
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DOI: 10.1080/14719037.2019.1674366

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