Public service motivation matters: examining the differential effects of challenge and hindrance stressors on organizational identification and turnover intention

Yuanjie Bao and Wei Zhong

Public Management Review, 2021, vol. 23, issue 4, 545-566

Abstract: Work-related stress and its employee outcomes are critical phenomena that warrant more research in public administration. Based on the two-dimensional stressor framework, this study investigates the relationships between both challenge and hindrance stressors with turnover intention, focusing on the mediating role of organizational identification and the moderating role of public service motivation. Data from 399 Chinese public sector employees supported the hypotheses that the two types of work stressors relate to employee outcomes in opposite directions, depending on the level of public service motivation. The results disentangle previous inconsistent findings and aid public managers in stress intervention and employee retention.

Date: 2021
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DOI: 10.1080/14719037.2019.1699944

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