Experts’ contribution to strategy when strategy is absent. A case study of quality experts in hospitals

Roy Liff and Thomas Andersson

Public Management Review, 2021, vol. 23, issue 9, 1377-1397

Abstract: This study investigates how new categories of experts can contribute to strategy development in public organizations. Interplay between managers and experts was analysed using principal-agent theory, stewardship theory, and partnership theory, each assigning the experts different kinds of strategic contribution. Results show that experts may contribute to an iterative and emergent strategy process as stewards through a consultative process method that lets the means guide the goals. Experts’ knowledge of what other actors in the organization perceive as important guides the experts’ application of the technical methods and processing.

Date: 2021
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DOI: 10.1080/14719037.2020.1751256

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