Procedural environment of public engagement: an induced recall experiment of local government employees

William G. Resh, Cynthia J. Barboza-Wilkes and John D. Marvel

Public Management Review, 2022, vol. 24, issue 10, 1545-1568

Abstract: This research (1) examines how employees’ recollections of public engagement are associated with their willingness for future engagement (WFE), (2) assesses whether employees’ discrete recollections are driven by their procedural environments, and (3) tests whether employees’ recollections interact with their perceptions of red tape in affecting WFE. We find that one’s procedural environment parameterizes the effect of episodic recall on a subject’s WFE. Qualitative evidence reveals the prominence of one’s procedural environment across groups, but in terms of helping the public navigate administrative burdens in the positive treatment group and rules that hinder the employees in the negative treatment group.

Date: 2022
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DOI: 10.1080/14719037.2021.1912817

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