Understanding street‐level bureaucrats’ informal collaboration: Evidence from police officers across the jurisdictional divide

Galia Cohen and Nissim Cohen

Public Management Review, 2023, vol. 25, issue 2, 224-242

Abstract: We explore the conditions under which informal collaborations between street-level bureaucrats (SLBs) emerge and the motivations for them. From our analysis of 68 interviews with law enforcement officers from 26 law enforcement agencies in a large metropolitan area in Texas, we identified four themes, representing a mix of altruistic and self-interest considerations: 1) ineffective formal collaboration practices, 2) personal and institutional trust, 3) the balance of power between the collaborators, and 4) a supportive management. We contribute to the literature by demonstrating how informal ‘bottom-up’ practices allow SLBs to overcome the constraining ‘jurisdictional divide’ and achieve better work outcomes.

Date: 2023
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DOI: 10.1080/14719037.2021.1963824

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