From recovery resilience to transformative resilience: How digital platforms reshape public service provision during and post COVID-19

Yongdong Shen, Yuan (Daniel) Cheng and Jianxing Yu

Public Management Review, 2023, vol. 25, issue 4, 710-733

Abstract: This paper investigates how government-sponsored digital platforms facilitated the transition from recovery resilience during COVID-19 to transformative resilience of city-level service provision post COVID-19. Using an in-depth case study of the Weijiayuan platform implemented in the Jiaxing City of China, we found that digital platforms played critical roles in both stages of COVID-19 and helped facilitate the transition from recovery resilience to transformative resilience. This transition was made possible by four conditions: adopting and experimenting digital platforms with public entrepreneurship, achieving a critical mass of usership, incentivizing the coproduction of public services, and generating accountability mechanisms for government responsiveness.

Date: 2023
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DOI: 10.1080/14719037.2022.2033052

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