Exploring user co-regulation of public services: insights from the Grenoble water user committee

Thomas Blanchet, Olivier Berthod and Carsten Herzberg

Public Management Review, 2023, vol. 25, issue 7, 1408-1426

Abstract: The co-production of public services by users and professionals has been the subject of much discussion. By contrast, we know little about how users engage in the regulation of co-produced services, a process we call co-regulation. Relying on the concept of civil regulation, our qualitative case study analysis of the Grenoble water services reveals three activities at play in co-regulation: information processing, standard-setting and modifying behaviours. Moreover, we highlight boundary conditions for co-regulation to be effective and contribute to value co-creation, namely an active civil society and strong relationships with local decision-makers.

Date: 2023
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DOI: 10.1080/14719037.2022.2026670

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