Mutuality in AI-enabled new public service solutions

E. Koskimies and T. Kinder

Public Management Review, 2024, vol. 26, issue 1, 219-244

Abstract: This article explores the policy background of AI in ethical public services by applying the perspective of mutuality and trust to give a better understanding of the ethical evaluation of AI-enabled public services. The findings from Finnish government services emphasize that establishing governance rules arising from mutuality is not often viewed as a precursor to ethical evaluation, which was done post-facto with limited user engagement. We conclude that structured by a social mutuality framework, mutuality requires a systemic approach to ethics and active user engagement, which in turn requires an investment of time and cognitive attention by all agents involved.

Date: 2024
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DOI: 10.1080/14719037.2022.2078501

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