More than a digital system: how AI is changing the role of bureaucrats in different organizational contexts

Sarah N. Giest and Bram Klievink

Public Management Review, 2024, vol. 26, issue 2, 379-398

Abstract: The paper highlights the effects of AI implementation on public sector innovation. This is explored by asking how AI-driven technologies in public decision-making in different organizational contexts impacts innovation in the role definition of bureaucrats. We focus on organizational as well as agency- and individual-level factors in two cases: The Dutch Childcare Allowance case and the US Integrated Data Automated System. We observe administrative process innovation in both cases where organizational structures and tasks of bureaucrats are transformed, and in the US case we also find conceptual innovation in that welfare fraud is addressed by replacing bureaucrats all together.

Date: 2024
References: Add references at CitEc
Citations: View citations in EconPapers (2)

Downloads: (external link)
http://hdl.handle.net/10.1080/14719037.2022.2095001 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:rpxmxx:v:26:y:2024:i:2:p:379-398

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/rpxm20

DOI: 10.1080/14719037.2022.2095001

Access Statistics for this article

Public Management Review is currently edited by Stephen P. Osborne

More articles in Public Management Review from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().