Public service logic and the creation of value propositions through framing

Maria Taivalsaari Røhnebæk, Valérie François, Norbert Kiss, Alberto Peralta, Luis Rubalcaba, Kirsty Strokosch and Edwina Yida Zhu

Public Management Review, 2024, vol. 26, issue 2, 399-420

Abstract: This paper aims to contribute to the scholarly debate on public service logic (PSL) by deepening the understanding of how value propositions are created and altered. The PSL literature has so far suggested that value propositions are central to the value creation process, but there is scant understanding of how value propositions are created and adapted to citizens’ needs. The paper contributes by showing how the creation and alteration of value propositions takes place through framing and reframing processes, and it explores how the concept of framing can further advance PSL.

Date: 2024
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DOI: 10.1080/14719037.2022.2095002

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