Frontline organizations as experimental settings for policy change: why public management matters even more

Anat Gofen, Oliver Meza and Carlos Moreno-Jaimes

Public Management Review, 2024, vol. 26, issue 7, 1827-1848

Abstract: Termed here as Street-Level Policy Innovation, this study shifts attention to public managers’ role in policy change processes during which local street-level implementation adaptations are later formally adopted as a new policy instrument. The study develops an analytical framework drawing on the case of the Free Sidewalk program in Mexico. In summary three processes emerge such as the re-design of implementation arrangements, the accumulation of evidence, and the adoption of the experimented instrument as a formal policy change. The article contributes to understanding the role of frontline organizations as settings where managers explore, experience, and experiment with new policy instruments.

Date: 2024
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DOI: 10.1080/14719037.2023.2171095

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