Public perceptions of cross-sector collaboration and sector bias: evidence from a survey experiment

Seulki Lee and Minjung Kim

Public Management Review, 2024, vol. 26, issue 8, 2429-2451

Abstract: In recent years, public service delivery models have changed to include non-state actors and cross-sector collaboration as service providers. Using a survey experiment, we investigate if service providers’ sector (including single-sector and cross-sector providers) and their performance information shape public perceptions of their legitimacy. We find that cross-sector collaboration does not produce legitimacy gains over traditional public service provision. While providers’ sector has overall little impact on legitimacy perceptions, we find an anti-for-profit sector bias regarding value-laden aspects of perceived legitimacy. Additionally, performance information affects legitimacy perceptions. These findings have implications for legitimacy building in contemporary governance settings.

Date: 2024
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DOI: 10.1080/14719037.2023.2273316

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