Ensuring social equity through service integration design

Sofi Perikangas, Anne Määttä and Sanna Tuurnas

Public Management Review, 2025, vol. 27, issue 2, 452-472

Abstract: This article poses the question, how can a design-led approach help managers and professionals in public-service systems recognize and reduce barriers to social equity? It introduces a service integration design (SID) model, a co-creative process for public-service managers and professionals in complex service system settings. The study shows how a structured and designed process can benefit the social equity of vulnerable groups, contributing to a timely discussion regarding the role of design in advancing the just and fair provision of public services in complex systems.

Date: 2025
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DOI: 10.1080/14719037.2023.2246962

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