Citizens’ illegal behaviour as a response to unsatisfactory street-level encounters: the causal relationship between procedural justice and vigilantism

Ofek Edri-Peer and Nissim Cohen

Public Management Review, 2025, vol. 27, issue 4, 1224-1244

Abstract: How do procedural justice and service availability on the street-level affect citizens’ tendencies to act as vigilantes? Vigilantism is an illegal behaviour, and an undesirable phenomenon that could pose challenges to public management and have substantial consequences for these agencies. Using an experimental between-subjects design, we investigated the causal effect between procedural justice and service availability (rationing) on the street-level on citizens’ vigilantism. We explored our data using Structural Equation Modelling. Our findings strengthen the importance of street-level encounters, due to their influence not only on policy outcomes during such encounters, but also on what happens in between them.

Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
http://hdl.handle.net/10.1080/14719037.2024.2399145 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:rpxmxx:v:27:y:2025:i:4:p:1224-1244

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/rpxm20

DOI: 10.1080/14719037.2024.2399145

Access Statistics for this article

Public Management Review is currently edited by Stephen P. Osborne

More articles in Public Management Review from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().