Repairing public trust through communication in health crises: a systematic review of the literature

Yifan Liu and Henrique Duarte

Public Management Review, 2025, vol. 27, issue 5, 1292-1312

Abstract: Public trust repair is a particularly important issue in public administration during public crises. Taking health crises as the context and trust repair as a lens, we systematically reviewed existing research to provide comprehensive insights into how public trust can be rebuilt through communication. From this, we identified five categories of trust-repairing communication strategies and integrated a framework by discussing the communication elements those strategies involved. Moreover, we conducted a critical analysis of how these communication strategies help build trust through the six trust-repair mechanisms put forward by Bachmann, Gillespie, and Priem (2015).

Date: 2025
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DOI: 10.1080/14719037.2023.2284224

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