An Investigation of the Current Practices of In-House Employee Training and Development within Hotels in Scotland

Ian Buick and Ganesan Muthu

The Service Industries Journal, 1997, vol. 17, issue 4, 652-668

Abstract: This article presents the results of an itlvestigation of in-house employee training and development practices within hotels in Scotland having 50 or more bedroonls front an operation/ management perspective. Issites pertaining to employee trainitzg and development practices are identified - reduction in st@ turnover; responsibility for staff traitzing and development, time constraints, variety of training methods and training frequency. III the context of training and development, with particular reference to issues ident, a number of recommendations are postulated.

Date: 1997
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DOI: 10.1080/02642069700000039

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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