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The Service Industries Journal

1997 - 2022

Current editor(s): Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

From Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().

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Volume 42, issue 11-12, 2022

The importance of perceived fairness in product customization settings pp. 823-842 Downloads
Ursula Scholl-Grissemann, Nicola E. Stokburger-Sauer and Karin Teichmann
Understanding the role of frontline employee felt obligation in services pp. 843-871 Downloads
Neeru Malhotra, Nicholas Ashill, Cristiana R. Lages and Amir Homayounfard
Linking ostracism with employee negligence behavior: a moderated mediation model pp. 872-896 Downloads
Komal Aliza, Sadia Shaheen, Muhammad Jawad Malik, Sehar Zulfiqar, Syeda Azra Batool, Muhammad Ahmad-ur-Rehman and Ayesha Javed
Spiritual leadership and work alienation: analysis of mechanisms and constraints pp. 897-918 Downloads
Moazzam Ali, Muhammad Usman, Gbemisola T. Soetan, Munazza Saeed and Yasin Rofcanin
Emotions in service research: evolutionary analysis and empirical review pp. 919-947 Downloads
Hasan Evrim Arici, Mehmet Ali Köseoglu and Nagihan Cakmakoglu Arici
Combining strategies for high service productivity with successful service innovation pp. 948-971 Downloads
Johannes Hofmeister, Malte H. G. Schneider, Dominik K. Kanbach and Sascha Kraus

Volume 42, issue 9-10, 2022

How do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications pp. 653-687 Downloads
Jesús Cambra-Fierro, Lily (Xuehui) Gao, María Eugenia López-Pérez and Iguácel Melero-Polo
Transforming tourists’ intentions through destination engagement: insights from transformative learning theory pp. 688-715 Downloads
Navin Kumar, Rajeev Kumar Panda and Kishalay Adhikari
The need to belong: how to reduce workplace ostracism pp. 716-737 Downloads
Ho Kwong Kwan, Miaomiao Li, Xiangfan Wu and Xiaofeng Xu
Customer readiness–customer participation link in e-services pp. 738-769 Downloads
Nguyen M. Tuan
Communication and the role of third-party endorsement in social crowdfunding pp. 770-797 Downloads
Veronica De Crescenzo, Abel Monfort, Jose Augusto Felício and Samuel Ribeiro-Navarrete
How are the exchange relationships of front office employees reflected on customers? pp. 798-821 Downloads
Yilmaz Akgunduz, Ceylan Alkan and Özge Adan Gök

Volume 42, issue 7-8, 2022

Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’ pp. 481-513 Downloads
Weng Marc Lim, Satish Kumar and Faizan Ali
The intellectual structure of customer experience research in service scholarship: a bibliometric analysis pp. 514-550 Downloads
Hasan Evrim Arici, Mehmet Ali Köseoglu and Alptekin Sökmen
Theories, constructs, and methodologies to study COVID-19 in the service industries pp. 551-582 Downloads
Jesús Cambra-Fierro, Lily (Xuehui) Gao, Iguácel Melero-Polo and Lia Patrício
The attribution effects of CSR motivations on brand advocacy: psychological distance matters! pp. 583-605 Downloads
Ahmad Aljarah, Bassam Dalal, Blend Ibrahim and Eva Lahuerta-Otero
Communication skills shape voice effects in organizations pp. 606-629 Downloads
Adnan Ozyilmaz and Demet Taner
How autonomy-supportive leaders influence employee service performance: a multilevel study pp. 630-651 Downloads
Chih-Ting Shih, Shu-Ling Chen and Minston Chao

Volume 42, issue 5-6, 2022

Guest Editorial: CREATIVITY IN THE COMPETITIVE SERVICE ENVIRONMENT pp. 277-279 Downloads
Osman M. Karatepe, Fangfang Shi and Fevzi Okumus
Leadership, green innovation, and green creativity: a systematic review pp. 280-320 Downloads
Hasan Evrim Arici and Muzaffer Uysal
A systematic review of creativity in tourism and hospitality pp. 321-359 Downloads
Ali Bavik and Chen-Feng Kuo
The potential and constraint of work gamification for employees’ creative performance pp. 360-382 Downloads
Juliet E. Ikhide, Ahmet Tarik Timur and Oluwatobi A. Ogunmokun
Employee mindfulness and creativity: when emotions and national culture matter pp. 383-411 Downloads
Huy Gip, Do The Khoa, Priyanko Guchait, R.L. Fernando Garcia and Aysin Pasamehmetoglu
Green human resource management in service industries: the construct, antecedents, consequences, and outlook pp. 412-452 Downloads
Cem Tanova and Steven W. Bayighomog
Analyzing antecedents and consequences of multidimensional green brand equity pp. 453-479 Downloads
Muhammad Ishtiaq Ishaq, Eleonora Di Maria and Rizwan Qaiser Danish

Volume 42, issue 3-4, 2022

How does mindfulness boost work engagement and inhibit psychological distress among hospital employees during the COVID-19 pandemic? The mediating and moderating role of psychological resilience pp. 131-147 Downloads
Fadime Tulucu, Elham Anasori and Gulsevim Kinali Madanoglu
The missing link between analytics readiness and service firm performance pp. 148-177 Downloads
Seigyoung Auh, Bulent Menguc, Preethika Sainam and Yeon Sung Jung
Value co-creation in the B2B context: a conceptual framework and its implications pp. 178-205 Downloads
Buddhi Pathak, Mona Ashok and Yin Leng Tan
Qualitative analysis of big data in the service sectors pp. 206-224 Downloads
Chun-Che Huang, Wen-Yau Liang, Dan-Wei (Marian) Wen, Ping-Ho Ting and Meng-Ying Shen
International services marketing: an integrative assessment of the literature国际化服务行业市场营销:综合文献分析 pp. 225-248 Downloads
Katharina Maria Hofer and Gary Knight
Financial services and globalisation in belt and road countries pp. 249-276 Downloads
Hui-Shan Lee, Shyue-Chuan Chong and Bik-Kai Sia

Volume 42, issue 1-2, 2022

Forty years of The Service Industries Journal: a bibliometric review pp. 1-20 Downloads
Giampaolo Viglia, Satish Kumar, Nitesh Pandey and Yatish Joshi
Unifying technology and people: revisiting service in a digitally transformed world pp. 21-41 Downloads
Jay Kandampully, Anil Bilgihan and Daisy K. Li
Stakeholder engagement and business model innovation value pp. 42-58 Downloads
Linda D. Hollebeek, Sigitas Urbonavicius, Valdimar Sigurdsson, Moira K. Clark, Oliver Parts and Raouf Ahmad Rather
Online customer relationships: switching cost drivers for different relationship lengths pp. 59-80 Downloads
Mohd A Al-Hawari
Rude customers and service performance: roles of motivation and personality pp. 81-106 Downloads
David J. Yoon
Destination risk news framing effects – the power of audiences pp. 107-130 Downloads
Grzegorz Kapuściński and Barry Richards

Volume 41, issue 15-16, 2021

Correction pp. v-v Downloads
The Editors
Effects of internal branding management in a hospital context pp. 985-1006 Downloads
Ching-Ying Huang and Chia-Hsien Lai
Service modularity: literature overview of concepts, effects, enablers, and methods pp. 1007-1028 Downloads
Camila Silva de Mattos, Diego Castro Fettermann and Paulo A. Cauchick-Miguel
Modeling revenge and avoidance in the mobile service industry: moderation role of technology anxiety pp. 1029-1052 Downloads
Li-Chun Hsu, Kai-Yu Wang, Wen-Hai Chih and Wei-Ching Lin
Enhancing volunteer experiences: using communitas to improve engagement and commitment pp. 1053-1075 Downloads
Ross Curran and Babak Taheri
Mental health of UK hospitality workers: shame, self-criticism and self-reassurance pp. 1076-1096 Downloads
Yasuhiro Kotera, Prateek Adhikari and David Sheffield
Effects of internal branding and brand-oriented leadership on work-related outcomes pp. 1097-1117 Downloads
Shabnam Ayrom and Mustafa Tumer

Volume 41, issue 13-14, 2021

Artificial intelligence in services: current trends, benefits and challenges pp. 853-859 Downloads
Carlos Flavián and Luis V. Casaló
Ethical issues in service robotics and artificial intelligence pp. 860-876 Downloads
Russell Belk
When AI-based services fail: examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures pp. 877-899 Downloads
Bo Huang and Matthew Philp
The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective pp. 900-925 Downloads
Daniela Castillo, Ana Isabel Canhoto and Emanuel Said
Artificial intelligence acceptance in services: connecting with Generation Z pp. 926-946 Downloads
Vanja Vitezić and Marko Perić
Trust fall: data breach perceptions from loyalty and non-loyalty customers pp. 947-963 Downloads
Hsiangting Shatina Chen and Tun-Min (Catherine) Jai
Chatbot service usage during a pandemic: fear and social distancing pp. 964-984 Downloads
Yu-Shan (Sandy) Huang and Wei-Kang Kao

Volume 41, issue 11-12, 2021

Evolving impacts of COVID-19 vaccination intentions on travel intentions pp. 719-733 Downloads
Dogan Gursoy, Ali Selcuk Can, Nigel Williams and Yuksel Ekinci
Green innovation research in the field of hospitality and tourism: the construct, antecedents, consequences, and future outlook pp. 734-766 Downloads
Mert Gürlek and Mehmet Ali Koseoglu
Customer engagement and purchase intention in live-streaming digital marketing platforms pp. 767-786 Downloads
Prince Clement Addo, Jiaming Fang, Andy Ohemeng Asare and Nora Bakabbey Kulbo
Examining the impacts of touristification on quality of life (QOL): the application of the bottom-up spillover theory pp. 787-802 Downloads
Hyelin (Lina) Kim, Yeong Gug Kim and Eunju Woo
Competing models of quality management and financial performance improvement pp. 803-831 Downloads
Marcjanna M. Augustyn, Ibrahim A. Elshaer and Raphaël K. Akamavi
Investigating customers’ system justifying responses: application of system justification theory pp. 832-851 Downloads
Tiffany S. Legendre and Seonjeong (Ally) Lee

Volume 41, issue 9-10, 2021

How cultural confidence affects local residents’ wellbeing pp. 581-605 Downloads
Li Pan, Xing’an Xu, Lu Lu and Dogan Gursoy
Antecedents and optimal industrial customers on cloud services adoption pp. 606-632 Downloads
Lily Shui-Lien Chen and June-Hong Chen
Inter-customer helping behaviors: a virtuous cycle or unwanted intrusion? pp. 633-647 Downloads
Seo Young Kim and Youjae Yi
Are you technologically prepared for mobile shopping? pp. 648-670 Downloads
Jana Prodanova, Sonia San-Martín and Nadia Jimenez
Self-service technology adoption by air passengers: a case study of fast air travel services in Taiwan pp. 671-695 Downloads
Che-Hui Lien, Maxwell K. Hsu, Jing-Zhi Shang and Stephen W. Wang
Can abusive supervision motivate customer-oriented service sabotage? A multilevel research pp. 696-717 Downloads
Jianfeng Ma, Xing Zhou and Zhirong Mu

Volume 41, issue 7-8, 2021

The Silk Road and the service industries pp. 441-445 Downloads
Dogan Gursoy and Levent Altinay
Destination image in Uzbekistan – heritage of the Silk Road and nature experience as the core of an evolving Post Soviet identity pp. 446-461 Downloads
Kamoliddin Fayzullaev, Susanna Heldt Cassel and Daniel Brandt
Brand equity for self-driving route along the Silk Road pp. 462-488 Downloads
Xing’an Xu, Lilei Wang, Zibin Song and Jiayun Song
Drivers for innovation in KIBS: evidence from Russia pp. 489-511 Downloads
Nikolay Chichkanov, Ian Miles and Veronika Belousova
Challenges associated with the BRI: a review of recent economics literature pp. 512-526 Downloads
Rozana Himaz
Influence of socio-psychological factors on consumers purchasing behavior in Kazakhstan pp. 527-552 Downloads
Alexandr Ostrovskiy, Vladimir Garkavenko and Liza Rybina
Local service industry and tourism development through the global trade and infrastructure project of the New Silk Road – the example of Georgia pp. 553-579 Downloads
H. Pechlaner, H. Thees, W. Manske-Wang and A. Scuttari

Volume 41, issue 5-6, 2021

Ethical leadership and knowledge hiding: an intervening and interactional analysis pp. 307-329 Downloads
Muhammad Khalid Anser, Moazzam Ali, Muhammad Usman, Muhammad Luqman Tauheed Rana and Zahid Yousaf
Relational bonds, customer engagement, and service quality pp. 330-354 Downloads
Chia-Wen Chang, Heng-Chiang Huang, Shih-Ju Wang and Han Lee
Perceived retailer innovativeness and brand equity: mediation of consumer engagement pp. 355-381 Downloads
Nor Asiah Omar, Ahmad Sabri Kassim, Syed Shah Alam and Zuraidah Zainol
Effective coping strategies for stressed frontline employees in service occupations: outcomes and drivers pp. 382-399 Downloads
Veronika L. Selzer, Jan H. Schumann, Marion Büttgen, Zelal Ates, Marcin Komor and Julian Volz
Gender differences in the antecedents of trust in mobile social networking services pp. 400-426 Downloads
Xiuyuan Gong, Zhiying Liu and Tailai Wu
The real estate industry in Turkey: a time series analysis pp. 427-439 Downloads
Dervis Kirikkaleli, Seyed Alireza Athari and Hasan Ertugrul

Volume 41, issue 3-4, 2021

A review of customer citizenship behaviors in the service context pp. 169-199 Downloads
Taeshik Gong and Youjae Yi
A transformative approach to corporate social responsibility: an antidote to corporate hypocrisy pp. 200-222 Downloads
Mauricio Losada-Otálora and Linda Alkire (née Nasr)
Improving well-being via adaptive reuse: transformative repurposed service organizations pp. 223-247 Downloads
Mark S. Rosenbaum, Kathy (Kawon) Kim, Germán Contreras Ramirez, Augusto Rodríguez Orejuela and Joohyung Park
The impact of service quality and customer satisfaction on consumer spending in wineries pp. 248-260 Downloads
Kyuho Lee, Melih Madanoglu, Inhyuck “Steve” Ha and Anisya Fritz
Different channels for different services: information sources for services with search, experience and credence attributes pp. 261-284 Downloads
Raquel Chocarro, Monica Cortinas and Maria Luisa Villanueva
Effects of post-trip eudaimonic reflections on affect, self-transcendence and philanthropy pp. 285-306 Downloads
Michael L. Lengieza, Janet K. Swim and Carter A. Hunt

Volume 41, issue 1-2, 2021

Transformative service research and COVID-19 pp. 1-8 Downloads
Catherine Prentice, Levent Altinay and Arch G. Woodside
Social distancing and wellbeing: conceptualizing actor distance and actor safe zone for pandemics pp. 9-31 Downloads
Jörg Finsterwalder
Using regulatory focus to encourage physical distancing in services: when fear helps to deal with Mr. Deadly COVID-19 pp. 32-57 Downloads
Do The Khoa, Chen-Ya Wang and Priyanko Guchait
Brand anthropomorphism, love and defense: does attitude towards social distancing matter? pp. 58-83 Downloads
Faizan Ali, Seden Dogan, Muslim Amin, Kashif Hussain and Kisang Ryu
Effects of retailers’ service quality and legitimacy on behavioral intention: the role of emotions during COVID-19 pp. 84-106 Downloads
Kiseol Yang, Jiyoung Kim, Jihye Min and Araceli Hernandez-Calderon
Masked smiles matter – employee verbal expertise and emotion display during COVID-19 pp. 107-137 Downloads
Verena Hofmann, Nicola E. Stokburger-Sauer, Anna Wanisch and Heike Hebborn
Resilience building in service firms during and post COVID-19 pp. 138-167 Downloads
Arthur Huang and Melissa Farboudi Jahromi
Page updated 2022-08-09