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The Service Industries Journal

1997 - 2021

Current editor(s): Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

From Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().

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Volume 41, issue 5-6, 2021

Ethical leadership and knowledge hiding: an intervening and interactional analysis pp. 307-329 Downloads
Muhammad Khalid Anser, Moazzam Ali, Muhammad Usman, Muhammad Luqman Tauheed Rana and Zahid Yousaf
Relational bonds, customer engagement, and service quality pp. 330-354 Downloads
Chia-Wen Chang, Heng-Chiang Huang, Shih-Ju Wang and Han Lee
Perceived retailer innovativeness and brand equity: mediation of consumer engagement pp. 355-381 Downloads
Nor Asiah Omar, Ahmad Sabri Kassim, Syed Shah Alam and Zuraidah Zainol
Effective coping strategies for stressed frontline employees in service occupations: outcomes and drivers pp. 382-399 Downloads
Veronika L. Selzer, Jan H. Schumann, Marion Büttgen, Zelal Ates, Marcin Komor and Julian Volz
Gender differences in the antecedents of trust in mobile social networking services pp. 400-426 Downloads
Xiuyuan Gong, Zhiying Liu and Tailai Wu
The real estate industry in Turkey: a time series analysis pp. 427-439 Downloads
Dervis Kirikkaleli, Seyed Alireza Athari and Hasan Ertugrul

Volume 41, issue 3-4, 2021

A review of customer citizenship behaviors in the service context pp. 169-199 Downloads
Taeshik Gong and Youjae Yi
A transformative approach to corporate social responsibility: an antidote to corporate hypocrisy pp. 200-222 Downloads
Mauricio Losada-Otálora and Linda Alkire (née Nasr)
Improving well-being via adaptive reuse: transformative repurposed service organizations pp. 223-247 Downloads
Mark S. Rosenbaum, Kathy (Kawon) Kim, Germán Contreras Ramirez, Augusto Rodríguez Orejuela and Joohyung Park
The impact of service quality and customer satisfaction on consumer spending in wineries pp. 248-260 Downloads
Kyuho Lee, Melih Madanoglu, Inhyuck “Steve” Ha and Anisya Fritz
Different channels for different services: information sources for services with search, experience and credence attributes pp. 261-284 Downloads
Raquel Chocarro, Monica Cortinas and Maria Luisa Villanueva
Effects of post-trip eudaimonic reflections on affect, self-transcendence and philanthropy pp. 285-306 Downloads
Michael L. Lengieza, Janet K. Swim and Carter A. Hunt

Volume 41, issue 1-2, 2021

Transformative service research and COVID-19 pp. 1-8 Downloads
Catherine Prentice, Levent Altinay and Arch G. Woodside
Social distancing and wellbeing: conceptualizing actor distance and actor safe zone for pandemics pp. 9-31 Downloads
Jörg Finsterwalder
Using regulatory focus to encourage physical distancing in services: when fear helps to deal with Mr. Deadly COVID-19 pp. 32-57 Downloads
Do The Khoa, Chen-Ya Wang and Priyanko Guchait
Brand anthropomorphism, love and defense: does attitude towards social distancing matter? pp. 58-83 Downloads
Faizan Ali, Seden Dogan, Muslim Amin, Kashif Hussain and Kisang Ryu
Effects of retailers’ service quality and legitimacy on behavioral intention: the role of emotions during COVID-19 pp. 84-106 Downloads
Kiseol Yang, Jiyoung Kim, Jihye Min and Araceli Hernandez-Calderon
Masked smiles matter – employee verbal expertise and emotion display during COVID-19 pp. 107-137 Downloads
Verena Hofmann, Nicola E. Stokburger-Sauer, Anna Wanisch and Heike Hebborn
Resilience building in service firms during and post COVID-19 pp. 138-167 Downloads
Arthur Huang and Melissa Farboudi Jahromi

Volume 40, issue 15-16, 2020

Trust theory and customer services research: theoretical review and synthesis pp. 1031-1063 Downloads
Neve Isaeva, Kira Gruenewald and Mark N. K. Saunders
The genealogy of service innovation: the research field tells its own story pp. 1064-1086 Downloads
Marina Figueiredo Moreira, George Kuk, Tomas de Aquino Guimaraes and Pedro Henrique Melo Albuquerque
Multichannel integration along the customer journey: a systematic review and research agenda pp. 1087-1118 Downloads
Lily (Xuehui) Gao, Iguacel Melero and F. Javier Sese
Market turbulence and service innovation in hospitality: examining the underlying mechanisms of employee and organizational resilience pp. 1119-1139 Downloads
Dagnachew L. Senbeto and Alice H. Y. Hon
Corporate social responsibility authenticity from the perspective of restaurant consumers pp. 1140-1166 Downloads
Minseong Kim and Svetlana Stepchenkova
Experience vs quality: predicting satisfaction and loyalty in services pp. 1167-1182 Downloads
Gurel Cetin

Volume 40, issue 13-14, 2020

COVID-19 restrictions and consumers’ psychological reactance toward offline shopping freedom restoration pp. 891-913 Downloads
Naeem Akhtar, Muhammad Nadeem Akhtar, Muhammad Usman, Moazzam Ali and Umar Iqbal Siddiqi
COVID-19 and undeclared work: impacts and policy responses in Europe pp. 914-931 Downloads
Colin Williams and Ayşegül Kayaoğlu
Customer engagement and employee engagement: systematic review and future directions pp. 932-959 Downloads
Shumaila Chandni and Zillur Rahman
Trust and customer engagement in the banking sector in Ghana pp. 960-973 Downloads
John Paul Kosiba, Henry Boateng, Abednego Feehi Okoe and Robert Hinson
Impacts of network relationships on absorptive capacity in the context of innovation pp. 974-1002 Downloads
Petra Binder
The role of conflicting online reviews in consumers’ attitude ambivalence pp. 1003-1030 Downloads
Umar Iqbal Siddiqi, Jin Sun and Naeem Akhtar

Volume 40, issue 11-12, 2020

Workplace behavioral antecedents of job performance: mediating role of thriving pp. 755-776 Downloads
Natasha Saman Elahi, Ghulam Abid, Bindu Arya and Saira Farooqi
Determining customer satisfaction and loyalty from a value co-creation perspective pp. 777-799 Downloads
Herbert Woratschek, Chris Horbel and Bastian Popp
Exploring how mindfulness may enhance perceived value of travel experience pp. 800-824 Downloads
Sandra Maria Correia Loureiro, Nikolaos Stylos and Francisco J. Miranda
Do high-performance work systems always help to retain employees or is there a dark side? pp. 825-845 Downloads
Elaheh Behravesh, Cem Tanova and A. Mohammed Abubakar
The relationship between exchanged resources and loyalty intentions pp. 846-865 Downloads
Margareta Friman, Mark S. Rosenbaum and Tobias Otterbring
Stakeholder engagement via social media: an analysis of third-party logistics companies pp. 866-889 Downloads
Gül Denktaş-Şakar and Ebru Sürücü

Volume 40, issue 9-10, 2020

Employees’ perception of corporate social responsibility (CSR) and its effects on internal outcomes pp. 611-632 Downloads
Evans Asante Boadi, Zheng He, Josephine Bosompem, Christian Narh Opata and Eric Kofi Boadi
Customer-to-customer value co-creation and co-destruction in sporting events pp. 633-655 Downloads
Kyungyeol (Anthony) Kim, Kevin K. Byon and Wooyeul Baek
The impact of live video streaming on online purchase intention pp. 656-681 Downloads
Min Zhang, Fang Qin, G. Alan Wang and Cheng Luo
Mapping new service development: a review and synthesis of literature pp. 682-704 Downloads
Fotis Kitsios and Maria Kamariotou
Visitors’ perceived trust in sincere, authentic, and memorable heritage experiences pp. 705-725 Downloads
Babak Taheri, Martin Joseph Gannon and Muhammet Kesgin
Predicting turnover intention among auditors: Is WIPL a mediator? pp. 726-752 Downloads
Gabriel C. W. Gim and T. Ramayah
Statement of Retraction pp. 753-753 Downloads
The Editors

Volume 40, issue 7-8, 2020

COVID-19: fear appeal favoring purchase behavior towards personal protective equipment pp. 471-490 Downloads
Prince Clement Addo, Fang Jiaming, Nora Bakabbey Kulbo and Li Liangqiang
Service innovation implementation: a systematic review and research agenda pp. 491-517 Downloads
Shiwangi Singh, Ismail Akbani and Sanjay Dhir
Cultural orientations and product innovation in the Ghanaian banking sector pp. 518-541 Downloads
Jenkins Atarisigna Asaah, Shao Yunfei, Kwame Ansong Wadei and Kofi Frimpong Adasa Nkrumah
New perspective on informal knowledge sharing in the self-service environment pp. 542-564 Downloads
E. Van Tonder, L.t De Beer and T. Kuyper
The role of oil prices, growth and inflation in bank profitability pp. 565-584 Downloads
Salih Katırcıoglu, Nesrin Ozatac and Nigar Taspinar
Co-competition, learning, and business strategy for new service development pp. 585-609 Downloads
Chih-Hsing Liu, Angela Ya-ping Chang, Jeou-Shyan Horng, Sheng-Fang Chou and Yung-Chuan Huang

Volume 40, issue 5-6, 2020

The two-way integration between manufacturing and services pp. 337-357 Downloads
Claudio Di Berardino and Gianni Onesti
How different advertising formats and calls to action on videos affect advertising recognition and consequent behaviours pp. 358-379 Downloads
Tser-Yieth Chen, Tsai-Lien Yeh and Chin-I Chang
Enabling customer satisfaction in call center teams: the role of transformational leadership in the service-profit chain pp. 380-393 Downloads
Flavia Cavazotte, Valter Moreno and Luis Cesar Chehab Lasmar
TMX, social loafing, perceived accountability and OCB pp. 394-414 Downloads
You-De Dai, Yu-Hsiang Hou, Ching-Hua Wang, Wen-Long Zhuang and Ying-Chan Liu
The service smile chain: linking leader emotions to customer outcomes pp. 415-435 Downloads
Xiao-Yu Liu and Yongmei Liu
Conceptualization and assessment of E-service quality for luxury brands pp. 436-470 Downloads
Jung-Hwan Kim and Minjeong Kim

Volume 40, issue 5, 2020

The two-way integration between manufacturing and services pp. 337-357 Downloads
Claudio Di Berardino and Gianni Onesti
How different advertising formats and calls to action on videos affect advertising recognition and consequent behaviours pp. 358-379 Downloads
Tser-Yieth Chen, Tsai-Lien Yeh and Chin-I Chang
Enabling customer satisfaction in call center teams: the role of transformational leadership in the service-profit chain pp. 380-393 Downloads
Flavia Cavazotte, Valter Moreno and Luis Cesar Chehab Lasmar
TMX, social loafing, perceived accountability and OCB pp. 394-414 Downloads
You-De Dai, Yu-Hsiang Hou, Ching-Hua Wang, Wen-Long Zhuang and Ying-Chan Liu
The service smile chain: linking leader emotions to customer outcomes pp. 415-435 Downloads
Xiao-Yu Liu and Yongmei Liu
Conceptualization and assessment of E-service quality for luxury brands pp. 436-470 Downloads
Jung-Hwan Kim and Minjeong Kim

Volume 40, issue 3-4, 2020

Service robot implementation: a theoretical framework and research agenda pp. 203-225 Downloads
Daniel Belanche, Luis V. Casaló, Carlos Flavián and Jeroen Schepers
The structural effects of affective and cognitive elaboration in formation of customer–brand relationship pp. 226-242 Downloads
Jiseon Ahn and Ki-Joon Back
Corporate social responsibility as a determinant of long-term orientation pp. 243-267 Downloads
Minseong Kim, Lori Pennington-Gray and Jihye Kim
Improving relationship quality during the crisis pp. 268-289 Downloads
Marta Estrada-Guillén, Diego Monferrer-Tirado and Miguel Moliner-Tena
Profitability and persistency in the service industry: the case of QISMUT+3 pp. 290-314 Downloads
Alimshan Faizulayev, Eralp Bektas and Abdul Ghafar Ismail
Status demotion in loyalty programmes: the role of perceived unfairness pp. 315-336 Downloads
Shanta Banik and Yongqiang Gao

Volume 40, issue 1-2, 2020

Well-being research in the service industries pp. 1-5 Downloads
Muzaffer Uysal, M. Joseph Sirgy and Hyelin (Lina) Kim
Organizational identity change: impacts on hotel leadership and employee wellbeing pp. 6-26 Downloads
Sandra Sun-Ah Ponting
Workplace design and well-being: aesthetic perceptions of hotel employees pp. 27-49 Downloads
Ksenia Kirillova, Xiaoxiao Fu and Deniz Kucukusta
The impact of emotional dissonance on quality of work life and life satisfaction of tour guides pp. 50-64 Downloads
Zaid Alrawadieh, Gurel Cetin, Mithat Zeki Dincer and Fusun Istanbullu Dincer
Workplace bullying, psychological distress, resilience, mindfulness, and emotional exhaustion pp. 65-89 Downloads
Elham Anasori, Steven. W. Bayighomog and Cem Tanova
Importance of leisure nostalgia on life satisfaction and leisure participation pp. 90-109 Downloads
Heetae Cho
Leisure-work preference and hotel employees’ perceived subjective well-being pp. 110-132 Downloads
Yao-Chin Wang, Hailin Qu, Jing Yang and Chu-En Yang
Employee energy and subjective well-being: a moderated mediation model pp. 133-157 Downloads
Tahira Hassan Butt, Ghulam Abid, Bindu Arya and Saira Farooqi
Mixed feelings?: fluctuations in well-being during tourist travels pp. 158-180 Downloads
Verônica Feder Mayer, Juliane dos Santos Machado, Osiris Marques and José Mauro Gonçalves Nunes
Customer service well-being: scale development and validation pp. 181-202 Downloads
Mareike Falter and Karsten Hadwich
Page updated 2021-05-15