Entrepreneurial team diversity and start-up growth in consulting and hospitality

Rui Baptista, António Sérgio Ribeiro, Syeda Nimra Batool, Cheng-Feng Cheng and Sascha Kraus

The Service Industries Journal, 2024, vol. 44, issue 13-14, 1038-1060

Abstract: This study examines how human capital diversity in entrepreneurial teams relates to new venture growth in two distinct service industries: hospitality and knowledge-based consultancy. Drawing on longitudinal linked employer-employee data from Portugal, we use large representative samples of start-ups founded and managed by entrepreneurial dyads to identify configurations of team members’ human capital resources linked to high venture growth. We find that high-growth entrepreneurial dyads are strongly homogeneous in hospitality but rather more diverse in knowledge-based consulting. We propose that differences in successful entrepreneurial teams across these sectors are likely associated with industry context concerning human capital requirements and environmental uncertainty: while team homogeneity succeeds in the relatively stable environment of hospitality services, volatility in knowledge-based consulting favors greater diversity.

Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:taf:servic:v:44:y:2024:i:13-14:p:1038-1060

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DOI: 10.1080/02642069.2022.2138357

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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