The Service Industries Journal

1997 - 2025

Current editor(s): Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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Volume 22, issue 4, 2002

Are Service Jobs as Bad as Theory Says? Some Empirical Findings from Denmark pp. 1-18

Sven Illeris

Volume 22, issue 3, 2002

Cut-off Process in Reinsurance Relationships pp. 15-36

T. Mittilä, R. Järvinen and A-M. Järvinen

Beyond the Retail Store: An Evaluation of Goods Acquisition Practices in British Deprived Urban Neighbourhoods pp. 37-51

Colin Williams

Volume 22, issue 2, 2002

The International Competitiveness of Business Service Firms: The Case of Germany pp. 1-16

Wolfgang Ochel

Selecting and Implementing Service Technology: Control, Uncertainty and Competitive Advantage pp. 17-42

M.A. Lewis

Effects of some Environmental Challenges and Centralization on the Entrepreneurial Orientation and Performance of Public Sector Entities pp. 43-58

A. Caruana, M.T. Ewing and Ramaseshan

Examination of the Factorial Structure of Service Quality: A Multi-Firm Analysis pp. 59-72

J.L. Harrison-Walker

What Makes for a Successful Hotel? Insights on Hotel Management Following 15 Years of Hotel Occupancy Analysis in England pp. 73-88

D. Jeffrey, R.R.D. Barden, P.J. Buckley and N.J. Hubbard

Asymmetric Information and Strategic Competition in Estate Agency pp. 89-108

P. Bishop and P. Megicks

Perception Gaps in Customer Expectations: Managers Versus Service Providers and Customers pp. 109-128

S.T.K. Luk and R. Layton

Financial Institutions, the Theory of the Firm and Organisational Form pp. 129-148

Kevin Amess

Identification of Strategic Groups using Relationship Marketing Criteria: A Cluster Analytic Approach in Professional Services pp. 149-166

P.M. Panayides

End Matter pp. 167-172

The Editors

Editorial board pp. ebi-ebi

The Editors

Volume 22, issue 1, 2002

Introduction pp. 1-3

S. Illeris and G. Akehurst

Culture, Services and Regional Development pp. 4-34

W.B. Beyers

Social Linking and Human Resources Management in the Service Sector pp. 35-56

E. Rémy and S. Kopel

Organisational Change in Service Multinationals: From Radical Change to Destabilisation pp. 57-76

B. Venard

The Pattern of Internationalisation of Services in Central European Countries pp. 77-91

M. Stare

Household Services in Spain: Some Key Explanatory Factors pp. 92-121

E.M. Alcón, P.G. Quiñones and L.R. Bermejo

Retail Centres: Location and Consumer's Satisfaction pp. 122-146

P-Y. Léo and J. Philippe

Cross-national Consumer Segmentation of Internet Shopping for Britain and Taiwan pp. 147-166

E.c-C. Shiu and J.A. Dawson

Volume 21, issue 4, 2001

Drivers in the Adoption and Sophistication of Database Marketing in the Services Sector pp. 17-32

C. Desai, K. Fletcher and G. Wright

Special Book Reviews pp. 191-200

F. McIntyre, N. Coe and S. Ellis

Volume 21, issue 3, 2001

Enhancement of Service Quality with Job Standardisation pp. 147-166

Y-M. Hsieh and A-T. Hsieh

Volume 21, issue 2, 2001

Combining Operations and Marketing to Manage Capacity and Demand in Services pp. 1-30

K.J. Klassen and T.R. Rohleder

International Retailing in Britain, 1850-1994 pp. 31-46

A. Godley and S.R. Fletcher

The Impact of the Single Market Programme on EU Banking pp. 47-70

Gardener, Philip Molyneux and Moore

Measuring the Performance of New Service Development Activities pp. 71-90

C. Storey and D. Kelly

Offer of Services by Goods Exporters: Strategic and Marketing Dimensions pp. 91-116

P-Y. Léo and J. Philippe

The Impact of Organisational and Technological Change on Women's Employment in the Civil Service pp. 137-158

Marshall, Lewis, Belt, Richardson and Parkinson

Cost Efficiency Characteristics of British Retail Banks pp. 159-174

John Ashton

Book Reviews pp. 191-194

F. McIntyre, N. Coe and S. Ellis

Volume 21, issue 1, 2001

Introduction pp. 1-4

S. Illeris and G. Akehurst

Advancing the Development of Producer Services in Slovenia with Foreign Direct Investment pp. 19-34

M. Stare

Relationships between Services and Competitiveness: The Case of Spanish Trade pp. 35-62

Luis Rubalcaba and D. Gago

Internationalisation of Service Activities in the Haute-Garonne pp. 63-80

P-Y. Léo and J. Philippe

Knowledge, Human Resources and Social Practice: The Knowledge-Intensive Business Service Firm as a Distributed Knowledge System pp. 81-102

J.N. Larsen

Business Cycle and Service Industries: General Trends and the Spanish Case pp. 103-122

Juan Cuadrado-Roura

Productivity of the Service Sector: A Regional Perspective pp. 123-148

J.L. Navarro and Jose A. Camacho

Quality Management in Irish Healthcare pp. 149-168

K. Ennis and D. Harrington

Services and Internationalisation: Annual Report on the Progress of Research into Service Activities in Europe in 1998 pp. 227-240

J.R. Bryson

Volume 20, issue 4, 2000

The Swings and Roundabouts of Innovating for Quality in UK Financial Services pp. 01-20

Darren Mccabe

The Retail Sector: Why so Many Jobs in America and so Few in France? pp. 21-32

Jean Gadrey and Florence Jany-Catrice

Beyond Employment: An Examination of Modes of Service Provision in a Deprived Neighbourhood pp. 33-46

Colin Williams and Windebank Jan

American and British Clergy Attitudes Towards Marketing Activities: A Comparative Study pp. 47-61

Sherman Ann and James F. Devlin

Maintaining Relationships: A Study of the Legal Industry pp. 62-84

Lloyd C. Harris and Lisa O'Malley

The Use of Co-ordination Theory to Improve Service Quality in Executive Search pp. 85-102

L.C. Britton, M. Wright and D.F. Ball

Classifying Credit Union Development in Terms of Mature, Transition and Nascent Industry Types pp. 103-120

Charles Ferguson and Donal G Mckillop

Total Factor Productivity Growth and Technical Change in the Water and Sewerage Industry pp. 121-130

John Ashton

Maternity Care: Ways to Add Value pp. 131-146

Sue Vaux Halliday

Volume 20, issue 3, 2000

Aesthetic Labour in Interactive Service Work: Some Case Study Evidence from the ‘New’ Glasgow pp. 1-18

Chris Warhurst, Dennis Nickson, Anne Witz and Anne Marie Cullen

A Study of Management Practices and Competences within Effective Organisations in the Irish Tourism Industry pp. 19-42

Tony Lenehan

The Accor Multinational Hotel Chain in an Emerging Market: Through the Lens of the Core Competency Concept’ pp. 43-60

May Aung

Marketing Performance and Business Risk in Acutecare Health Trusts - A New Comparative Approach pp. 61-79

Arthur Meidan, Martin Peck and Robert D. Handscombe

Service Satisfaction: An Empirical Analysis of Consumer Satisfaction in Financial Services pp. 80-94

Kees Van Montfort, Enno Masurel and Ingrid van Rijn

Networking in the Homestay Sector pp. 95-116

Paul A. Lynch

Strategic and Functional Orientation of Small and Medium Sized Enterprises in Professional Services: An Analysis of Public Accountancy pp. 117-146

Sharmistha Bagchi-Sen and Linda Kuechler

Relationship Marketing and the Orientation Customers Require of Suppliers pp. 147-166

Ian Chaston

The Impact of Scale. Characteristics on the Dimensionality of the Service Quality Construct pp. 167-190

Anne M Smith

Strategic and Marketing Implications of Consumer Behaviour in Financial Services pp. 191-208

Antony Beckett

Book Reviews pp. 209-211

P.W. Daniels

Book Reviews pp. 211-213

Ingram Arthur

Book Reviews pp. 213-214

Ingram Arthur

Book Reviews pp. 214-215

Ronald E. Goldsmith

Volume 20, issue 2, 2000

Strategies of Major UK Building Societies: 1987-1993 Review, Analysis and Implications pp. 1-24

L.J. Hammond and D. Thwaites

The Size and Growth of UK Manufacturing and Service Firms pp. 25-38

John Wilson and J. E. Morris

Predicting and Explaining Responses to Consumer Environments: An Empirical Test and Theoretical Extension of the Behavioural Perspective Model pp. 39-63

Gordon R. Foxall and Gordon E. Greenley

The Externalisation of Producer Services Debate: The UK Computer Services Sector pp. 64-81

Neil M. Coe

Pre-bookable Services in the Chartered Airline Industry: Increasing Satisfaction through Differentiation pp. 82-94

Claire Dennet't, Elizabeth M. Ineson, Graham J. Stone and Mark Colgate

Marketing Culture and Customer Retention in the Tourism Industry pp. 95-113

Kwaku Appiah-Adu, Alan Fyall and Satyendra Singh

Building Donor Relationships: An Investigation into the Use of Relationship and Database Marketing by Charity Fundraisers pp. 114-132

Weir Laura and Hibbert Sally

An Empirical Study of Service Quality Implementation pp. 133-156

Harrington Denis and Akehurst Gary

Book Reviews pp. 157-159

Michael Tansey

Book Reviews pp. 159-161

Joe Doherty

Book Reviews pp. 161-163

Ronald E. Goldsmith

Book Reviews pp. 163-165

Gary Akehurst

Volume 20, issue 1, 2000

Understanding Customer Role and its Importance in the Formation of Service Quality Expectations pp. 1-21

Dave Webb

Learning How to Manage Technology in Services Internationalisation pp. 22-39

Jan Mattsson

The Path to Service Encounter Performance in Public and Private ‘Bureaucracies’ pp. 40-60

Jørn Flohr Nielsen and Viggo Høst

‘Gone to Gowings’ - An Analysis of Success Factors in Retail Longevity: Gowings of Sydney pp. 61-85

Dale Miller and Bill Merriolees

A General Test of Competitive Conditions in the UK Building Society Mortgage Market: 1990-1996 pp. 86-94

John Ashton

A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan pp. 95-109

Tser-Yieth Chen and Tser-Lien Yeh

A Model of the Determinants of International Trade in Higher Education pp. 110-138

Ann Bourke

Marketing and Marketing Information System Sophistication In Retail Banking pp. 139-152

Colgate Mark

Uneven Development in UK Financial Services: The Case of the South West and Wales pp. 153-180

Peter Gripaios and Max Munday

Book Reviews pp. 181-182

Ronald E Goldsmith

Book Reviews pp. 182-183

Faye S Mcintyre

Book Reviews pp. 184-185

John R Bryson

Book Reviews pp. 186-189

John R Bryson

Book Reviews pp. 186-186

Joyce A Young

Book Reviews pp. 189-191

Zeynep Bilgin

Book Reviews pp. 191-192

James E Mcintyre. Jr