The Service Industries Journal

1997 - 2025

Current editor(s): Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

From Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().

Access Statistics for this journal.
Is something missing from the series or not right? See the RePEc data check for the archive and series.

Volume 19, issue 4, 1999

Methodological Problems and Economic Geography: The Case of Business Services pp. 1-16

J.R. Bryson, P.W. Daniels and D.R. Ingram

The National Origin of the Ownership Advantages of Firms pp. 17-48

L. Nachum and Jean-Daniel Rolle

Internal Marketing and Customer Driven Wavefronts pp. 49-67

Roger F. Brooks, Ian N Lings and Martina A Botschen

The Internationalisation of Business Service Firms: A Stages Approach pp. 68-88

Joanne Roberts

Using the Concept of Loss: An Alternative SERVQUAL Measure pp. 89-101

Michael K. Hussey

The Relationship Between Hotel Companies and Travel Agencies: An Empirical Assessment of the United States Market pp. 102-122

Juan Manuel Garcia-Falcon and Diego Medina-Muñoz

Organisational Form and Retailing Development: The Department and the Chain Store, 1860-1940 pp. 123-146

John Perkins and Craig Freedman

The Determinants of Day Excursion Coach Travel: A Qualitative Marketing Analysis pp. 158-168

Paul Downward and Les Lumsdon

Volume 19, issue 3, 1999

The Performance-Importance Response Function: Observations and Implications pp. 1-25

Scott E. Sampson and Michael J. Showalter

Marketing Effectiveness and Customer Retention in the Service Sector pp. 26-41

Kwaku Appiah-Adu

Business Performance in the UK Hotel Sector - Does it Pay to be Market Oriented? pp. 42-59

A. Sargeant and M. Mohamad

The Evolution of Marks and Spencer pp. 60-73

Gary Davies

A Life Cycle Segmentation Approach to Marketing Financial Products and Services pp. 74-96

Rajshekhar (Raj) G. Javalgi and Paul Dion

The Impact of Employee Performance Cues on Guest Loyalty, Perceived Value and Service Quality pp. 97-118

Julian Gould-Williams

A Typology of European Airport Retailing pp. 119-134

Paul Freathy and Frank O'Connell

A Profile of Female Retail Managers: Some Insights pp. 135-161

Adelina Broadbridge

Customer Satisfaction in the Hong Kong Mobile Phone Industry pp. 162-174

Ka-Shing Woo and Henry K. Y. Fock

Information Costs and Information Asymmetry in British Food Retailing pp. 175-186

Carlo Morelli

Research on the Evolution of the Tertiary Industry in the Major Cities in China pp. 187-202

Jiangfan Li and Shaojun Huang

Book Reviews pp. 203-204

Bushaway Bob

Book Reviews pp. 204-205

Jonathan Beaverstock

Book Reviews pp. 206-207

Faye S. Mcintyre

Book Reviews pp. 207-208

Barry Quinn

Volume 19, issue 2, 1999

Foresight and Services: Closing the Gap? pp. 1-27

Ian Miles

A Linguistic Approach to Studying Quality of Face-to-Face Communication pp. 28-48

Marten Den Haring and Jan Mattsson

Exploring the Development of Lifestyle Retail Brands pp. 49-68

Deborah Helman and Leslie de Chernatony

Service Recovery Strategies for Single and Double Deviation Scenarios pp. 69-82

Robert Johnston and Adrian Fern

The New Retail Banking Revolution pp. 83-100

Gardener Edward, Howcroft Barry and Jonathan Williams

The Temporal Context of UK Retailers’ Motives for International Expansion pp. 101-116

Barry Quinn

Role Theory and the Management of Service Encounters pp. 117-131

Anne Broderick

Trust Versus Opportunism: Striking the Balance in Executive Search pp. 132-149

L.C. Brttton and D.F. Ball

Book Reviews pp. 150-151

Alex Hughes

Book Reviews pp. 151-153

Jillian C Sweeney

Book Reviews pp. 153-155

Laurent Clint

Volume 19, issue 1, 1999

The Concept of Labour and Competence Requirements in a Service Economy pp. 1-17

Jacques De Bandt

Intangible and Interpersonal Services: Toward New Political Economy Tools. The French Case pp. 18-34

Christian Du Tertre

Workplace Flexibilities in the Producer Services pp. 35-60

William B. Beyers and David P. Lindahl

Skills in Services. The Dynamics of Competence Requirement in Different Types of Advanced Producer Services. Some Evidence from Norway pp. 61-79

Peter Sjøholt

Local Services: Conditions for the Development of the Market pp. 80-95

André Barcet and Joël Bonamy

Teleservices, Call Centres and Urban and Regional Development pp. 96-116

R. Richardson and J. N. Marshall

Servuction and Mobile Telephony pp. 117-132

M. C. Monnoyer - Longé

Formation of Strategic Alliances in Business Services: Towards a New Client-Oriented Conceptual Framework pp. 133-151

P. N. O' Farrell and P. A. Wood

Marketing Culture and Performance in UK Service Firms pp. 152-170

Kwaku Appiah-Adu and Satyendra Singh

Modelling Consumer Price Cognition: Evidence from Discount and Superstore Sectors pp. 171-193

Peter J. McGoldrick, Erica J. Betts and Alexandra F. Wilson

Merger as a Trigger for Cultural Change in the Retail Financial Services Sector pp. 194-206

Brooks Ian and Dawes Jillian

Book Reviews pp. 207-212

Douglas G. Carrie

Book Reviews pp. 208-210

Arthur Ingram

Book Reviews pp. 210-211

D.R. Vaughan

Book Reviews pp. 211-212

Anna Bee

Volume 18, issue 4, 1998

Efficiency and Productivity Measures for High Contact Services pp. 1-18

Kenneth J Klassen, Randolph M Russell and James J Chrisman

Barriers to Marketing Development in the Barristers’ Profession pp. 19-37

Lloyd C. Harris and Nigel F. Piercy

An Econometric Study on Japanese Tourist Arrivals in British Columbia and its Implications pp. 38-50

Tak-Kee Hui and Chi-Ching Yuen

What is Service Quality When ‘Service’ Equals Regulation? pp. 51-65

Graham Foster and Karin Newman

An Empirical Assessment Of The Zeithaml, Berry And Parasuraman Service Expectations Model pp. 66-86

Paul A. Dion, Rajshekhar Javalgi and Janet Dilorenzo-Aiss

The Strategic Implications of EMU for European Banking pp. 87-108

Edward P.M. Gardener, Philip Molyneux and Barry Moore

Economies of Cost in the UK Building Society Industry pp. 109-125

Richard Simper

The Gap between Male and Female Pay: What Does the Case of Hotel and Catering Tell Us? pp. 126-144

Doherty Liz and Stead Lindsay

Ownership and Governance in the Insurance Industry: A Review of the Theory and Evidence pp. 145-161

Noel O'Sullivan

Book Reviews pp. 162-162

Faye S. Mcintyre

Book Reviews pp. 163-164

Michael Sherrard

Book Reviews pp. 165-166

John Guthrie

Book Reviews pp. 166-168

Philippa A. Lowe

Book Reviews pp. 168-170

Jonathan Beaverstock

Book Reviews pp. 170-171

Mark Mcguinness

Book Reviews pp. 172-173

John R. Bryson

Book Reviews pp. 173-174

Arthur Ingram

Book Reviews pp. 175-176

Bill Webster

Book Reviews pp. 176-177

Goldsmith

Book Reviews pp. 177-178

Kirk Wakefield

Book Reviews pp. 178-179

Kirk Wakefield

Volume 18, issue 3, 1998

Introduction pp. 1-133

Hogg Gillion and Gabbott Mark

The Advertising of Services: Consumer Views v. Normative Guidelines pp. 14-19

Kathleen Mortimer, Brian P. Mathews and Kathleen Mortimer

The Buying Centre: Patterns of Structure and Interaction in Primary Health Care pp. 20-37

Anugus w. Laing, Seonaidh Cotton, Rita Joshi, Gordaon Mornach and Mc kee Lorna

Segmenting Financial Services Markets for Customer Relationships: A Portfolio-Based Approach pp. 38-54

Gregory Elliott and William Glynn

Relationship Marketing in Corporate Legal Services pp. 55-69

Susan Hart and Gillian Hogg

Contextualising: Technology, Relationships and Time in a Financial Services Virtual Organisation pp. 70-89

Katherine Tyler, David McGIRR and Edmund Stanley

Communicative Staging of the Wilderness Servicescape pp. 90-115

Eric J Arnould, Linda L Price and Patrick Tierney

Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination pp. 116-134

Stephen J Grove, Raymond P Fisk and Michael J Dorsch

Parental Choice of Primary School: An Application of Q-Methodology pp. 135-147

Helen Bussel

The Use of Mystery Shopping in the Measurement of Service Delivery pp. 148-163

Alan M. Wilson

Volume 18, issue 2, 1998

The Provider-Customer Interface in Business and Professional Services pp. 01-15

Jean Gadrey and Faïz Gallouj

An Empirical Study of Servqual's Dimensionality pp. 16-44

Sylvie Llosa, Jean-Louis Chandon and Chiara Orsingher

Implementing Market Segmentation Strategies in UK Personal Financial Services: Problems and Progress pp. 45-63

Maureen Meadows and Sally Dibb

Intra-organisational Aspects of Service Quality Management: The Employees’ Perspective pp. 64-89

Barbara R. Lewis and Gard O.S. Gabrielsen

Project Finance: A Credit Strategy Based on Contractual Linkages pp. 90-111

Barry Howcroft and Sabah Fadhley

Service Innovation in Hong Kong: Attitudes and Practice pp. 112-124

Andrew Chan, Frank M. Go and Ray Pine

Management Accounting Information Systems in UK Building Societies pp. 125-143

Colin Drury

Franchising Agreements in New Car Retailing: An Empirical Investigation pp. 144-160

Ogenyi Ejye Omar

Building Societies: Some Suggestions for Reform pp. 161-176

Howard Jarman

Book Reviews pp. 177-182

Jonatham V Beaverstock

Volume 18, issue 1, 1998

Benchmarking to Improve the Strategic Planning Process in the Hotel Sector pp. 1-17

Paul Phillips and Kwaku Appiah-Adu

Creating the ‘Right’ Impression: Towards a Dramaturgy of Management Consultancy pp. 18-38

Timothy Clark and Graeme Salaman

The Competitiveness of EU Insurance Industries pp. 39-53

Philip Hardwick and Wen Dou

Employment Decline in the UK Architecture and Surveying Sectors pp. 54-71

Antonia Sinden

Segmenting Police ‘Customers’ on the Basis of their Service Quality Expectations pp. 72-100

Dave Webb

Exploring the Relationship between Perception and Performance: Priorities for Action pp. 101-112

Robert Johnston and Janelle Heineke

Marketing in the UK and US Not-for-Profit Sector: The Import Mirror View pp. 113-131

Patricia L. Rees

Small Firm Statistics: A Hotel Sector Focus pp. 132-142

Alison Morrison

A Note about the Relationship among Transaction Costs, Institutions and Productivity Growth pp. 143-153

G.P. Caselli and Salvatore Curatolo

Book Reviews pp. 154-155

Seth Armitage

Book Reviews pp. 154-155

Philip Crang

Book Reviews pp. 157-158

Mary Ann Boose

Book Reviews pp. 159-161

Mark Colgate

Book Reviews pp. 161-162

Gary Akehurst

Book Reviews pp. 162-162

Gary Akehurst