The Service Industries Journal

1997 - 2025

Current editor(s): Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

From Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().

Access Statistics for this journal.
Is something missing from the series or not right? See the RePEc data check for the archive and series.

Volume 27, issue 8, 2007

Growth and Productive Dynamism of Business Services: EU-15, Spain and the Region of Madrid pp. 977-990

Antonio García Tabuenca and Fernando Coral Polanco

Buying a Book as a Christmas Gift: Two Routes to Customer Immersion pp. 991-1006

Michela Addis and Giulia Sala

Quality Management: A Key Process in the Service Industries pp. 1007-1020

Ofer Zwikael and Shlomo Globerson

Towards a Successful CRM Implementation in Banks: An Integrated Model pp. 1021-1039

Riyad Eid

The Influence of Merger and Acquisition Activities on Corporate Performance in the Taiwanese Telecommunications Industry pp. 1041-1051

Hsiang-Hsi Liu, Tser-Yieth Chen and Lin-Yen Pai

Standardisation versus Adaptation: Geographical Pressures to Deviate from Franchise Formats pp. 1053-1072

Juliet Cox and Colin Mason

The Importance of Hotel Employee Service Attitude and the Satisfaction of International Tourists pp. 1073-1085

Chun-Min Kuo

Explaining Market Heterogeneity in Terms of Value Perceptions pp. 1087-1110

David Martín Ruiz, Carmen Barroso Castro and Enrique Martín Armario

Strategic Performance Measurement and Value Drivers: Evidence from International Tourist Hotels in an Emerging Economy pp. 1111-1128

Hao-Chen Huang, Wenyi Chu and Wei-Kang Wang

Volume 27, issue 7, 2007

Knowledge is not Enough: Organisational Attention and Replication Strategies pp. 831-847

David M. Brock and Eyal Yaniv

Effects of Personality on Service Quality in Business Transactions pp. 849-863

Ching-I Teng, Kuei-Wen Huang and I-Ling Tsai

The Impact of Buying Environment Characteristics of Retail Websites pp. 865-880

Jung-Hwan Kim, Minjeong Kim and Jay Kandampully

Determinants of the Use of the Internet as a Tourist Information Source pp. 881-891

Teodoro Luque-Martínez, J. Alberto Castañeda-García, Dolores Ma Frías-Jamilena, Francisco Muñoz-Leiva and Miguel A. Rodríguez-Molina

The Influence of Internal Communities of Practice on Customer Perceived Value in Professional Service Relationships pp. 893-905

Satu Nätti and Johanna Still

Proportion of Franchised Outlets and Franchise System Performance pp. 907-921

Luis Vázquez

A New Internet Driven Internationalisation Framework pp. 923-946

José Barrutia and Carmen Echebarria

Small Business--Bank Relationships and the Role of Internet Banking pp. 947-961

Barry Howcroft, Mark Durkin, Gillian Armstrong and Elaine Emerson

Life Insurance in Nigeria: An Application of the Theory of Reasoned Action to Consumers' Attitudes and Purchase Intention pp. 963-976

Ogenyi Ejye Omar and Nana Owusu-Frimpong

Volume 27, issue 6, 2007

Mixed Findings on the Service Recovery Paradox pp. 671-686

Chihyung Ok, Ki-Joon Back and Carol W. Shanklin

Pricing of Payment Services: A Comparative Analysis of Paper-based Banking and Electronic Banking pp. 687-707

Göran Bergendahl and Ted Lindblom

An Empirical Approach to Service Classification for Productivity Management Studies pp. 709-730

Farhad Shafti, Robert Van Der Meer and Terry Williams

The Balanced Scorecard and Strategic Control: A Hotel Case Study Analysis pp. 731-746

P.A. Phillips

From Service to Experience: Understanding and Defining the Hospitality Business pp. 747-755

Nigel Hemmington

The Impact of Outsourcing Strategies on Information Systems Capabilities in the Hotel Industry pp. 757-777

Tomás F. Espino-Rodríguez and Antonia M. Gil-Padilla

Implementation and Outcomes of Customer Value: A Dyadic Perspective pp. 779-794

Shu-Ching Chen and Pascale G. Quester

Student Satisfaction Index in Portuguese Public Higher Education pp. 795-808

Helena Alves and Mário Raposo

Network Dynamics and the Internationalisation Process of Small Advertising Agencies pp. 809-829

Dev K. Boojihawon

Volume 27, issue 5, 2007

Mutual Fund Performance and Persistence in Taiwan: A Non-Parametric Approach pp. 509-523

Chi-Sheng Hsu and Jwu-Rong Lin

Advance Demand and a Critical Analysis of Revenue Management pp. 525-548

Irene C.L. Ng

Capital Structure of Portuguese Service Industries: A Panel Data Analysis pp. 549-562

Paulo J. Maçãs Nunes and Zelia Serrasqueiro

Knowledge of Inter-customer Relations as a Source of Value Creation and Commitment in Financial Service Firm's Intermediation pp. 563-582

Kent Eriksson, øystein D. Fjeldstad and Amir Sasson

Enjoyment of the Shopping Experience: Impact on Customers' Repatronage Intentions and Gender Influence pp. 583-604

Cathy Hart, Andrew M. Farrell, Grazyna Stachow, Gary Reed and John W. Cadogan

Responsible Alcohol Service: Ethics and the Licensee pp. 605-616

J.D. Pratten

The Determinants of Target Returns in European Bank Mergers pp. 617-634

Ahmad Ismail and Ian Davidson

A Systems Approach to Service Development in a Concurrent Engineering Environment pp. 635-652

Ching-Chow Yang

Learning Culture as a Mediator of the Influence of an Individual's Knowledge on Market Orientation pp. 653-669

Juan Gabriel Cegarra-Navarro and Beatriz Rodrigo-Moya

Volume 27, issue 4, 2007

Location Determinants and Patterns of Foreign Logistics Services in Shanghai, China pp. 339-354

Junjie Hong

Service Quality in Public Services as a Segmentation Variable pp. 355-369

Manuel Sánchez-Pérez, Raquel Sánchez-Fernández, Gema M. Marín-Carrillo and Juan C. Gázquez-Abad

Service Orientation: Its Impact on Business Performance in the Medical Service Industry pp. 371-388

Sung-Joon Yoon, Dong-Choon Choi and Jong-Won Park

The Tradability of Services within Canada and the European Union pp. 389-409

Arjan Lejour and Jan-Willem de Paiva Verheijden

Sectoral Structure, Qualification Characteristics and Patterns of Labour Mobility pp. 411-434

Carlos Iglesias-Fernández and Raquel Llorente-Heras

Services Branding: Revealing the Rhetoric within Retail Banking pp. 435-452

Deirdre O'loughlin and Isabelle Szmigin

Service Industry Clustering: A Comparison of Broadcasting in Three City-Regions pp. 453-469

Gary A.S. Cook and Naresh R. Pandit

Strengthening the Quality--Loyalty Linkage: The Role of Customer Orientation and Interpersonal Relationship pp. 471-494

Pei Chao, Hsin-Pin Fu and Iuan-Yuan Lu

Organisational Perception of Customer Satisfaction: Theories and Evidence pp. 495-507

Humphry Hung and Y. H. Wong

Volume 27, issue 3, 2007

A SELECTION FROM THE RESER CONGRESS IN GRANADA—Growth, Employment and Location of Services: New Trends in a Global World pp. 189-192

Marie-Christine Monnoyer

Innovation and Employment Effects in Services: A Review of the Literature and an Agenda for Research pp. 193-214

Faridah Djellal and Faïz Gallouj

Executives and Business Services: Key Factors of French Metropolitan Growth pp. 215-232

Pierre-Yves Léo and Jean Philippe

‘Do versus Buy’ Decisions in the Demand for Knowledge Intensive Business Services pp. 233-249

Eva Pardos, Ana Gómez-Loscos and Fernando Rubiera-Morollón

The Decentralisation of Airbus Production and Services pp. 251-262

Marie-Christine Monnoyer and Jean-Marc Zuliani

Outsourcing in the German Hospital Sector pp. 263-277

Boris Augurzky and Markus Scheuer

Delocalisation and ICT Outsourcing in the CEEC Countries: The Role of Proximities pp. 279-292

Patrick Ternaux and Desislava Kolarova

Local Care Services: A Reflection on the Conditions for their Emergence and Development pp. 293-303

Andre Barcet and Joël Bonamy

Are Foreign Firms Delocalising Services From Spain? pp. 305-320

Marta Muñoz Guarasa

Knowledge Intensive Business Services and Urban Industrial Development pp. 321-338

Heidi Wiig and Arne Isaksen

Volume 27, issue 2, 2007

Combining Service Blueprint and FMEA for Service Design pp. 91-104

Pao-Tiao Chuang

A New Framework for Service Supply Chains pp. 105-124

Tuncdan Baltacioglu, Erhan Ada, Melike D. Kaplan, Oznur Yurt And and Y. Cem Kaplan

The Role of the Internet in the Marketing of Independent Public Houses in the UK pp. 125-137

John Pratten and Susan Scoffield

Do the Poor Wake Up Quickly? A Study of Low Pay and Muted Horizons pp. 139-150

Sumeetra Thozhur, Michael Riley and Edit Szivas

Relationship Quality of an Establishment and Perceived Value of a Purchase pp. 151-174

Javier Sánchez-Garcia, Miguel A. Moliner-Tena, Luís Callarisa-Fiol and Rosa M. Rodríguez-Artola

Private Label Development: The Large Food Retailer Faced with the Supplier's Opportunism pp. 175-188

Gilles Paché

Volume 27, issue 1, 2007

The Relationship between Timing of Tipping and Service Effort pp. 1-14

An-Tien Hsieh and Der-Huang Wu

Uncovering Dimensionality in the Servicescape: Towards Legibility pp. 15-28

Andrew J. Newman

Customer Relationship Management of the Information Education Services Industry in Taiwan: Attributes, Benefits and Relationship pp. 29-46

Chiung-Ju Liang and Wen-Hung Wang

The Status of the Small Hotel Firm pp. 47-58

Alison Morrison and Fiona Conway

Effects of Destination Image on Meeting Participation Intentions: Empirical Findings from a Professional Association and its Annual Convention pp. 59-73

Myong Jae Lee and Ki-Joon Back

Self-Service Technology and the Service Encounter pp. 75-89

Amanda Beatson, Nick Lee and Leonard V. Coote