The Service Industries Journal

1997 - 2025

Current editor(s): Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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Volume 33, issue 15-16, 2013

Knowledge intensive business services and client innovation pp. 1435-1455

Tai-Shan Hu, Chien-Yuan Lin and Su-Li Chang

Adoption and use of technology in small business environments pp. 1456-1472

Maria del Mar Alonso-Almeida and Josep Llach

Merger and acquisition evaluation and decision making model pp. 1473-1494

Wen-Shiung Lee

Chinese customers' loyalty to international consulting firms pp. 1495-1513

Qianqian Li and Qinqin Zheng

Promoting the quality of hospital service for children with developmental delays pp. 1514-1526

Shu-Fang Lee and Wen-Shiung Lee

A conceptual model of motivations for consumer resale on C2C websites pp. 1527-1543

Hsunchi Chu

Promoting service brands via the Internet pp. 1544-1563

Iris Vilnai-Yavetz and Sigal Tifferet

Foreign ownership and firm performance in German services pp. 1564-1598

John P. Weche

The impact of service innovation on firm performance pp. 1599-1632

Lei Lin

The moderating effects of service solution characteristics on competitive advantage pp. 1633-1658

Yan Xin, Kah-Hin Chai, Ville Ojanen and Aarnout Brombacher

Perceived importance of native language use in service encounters pp. 1659-1671

Jonas Holmqvist and Yves Van Vaerenbergh

Market segmentation of airline cargo transport pp. 1672-1685

Ching-Cheng Chao, Taih-Cherng Lirn and Kuo-Chung Shang

The increasing service intensity of European manufacturing pp. 1686-1706

Martin Falk and Fei Peng

Volume 33, issue 13-14, 2013

Healthcare management in the knowledge-based economy pp. 1219-1222

Juan Gabriel Cegarra Navarro and Gabriel Cepeda-Carrión

Performance impacts of interorganizational cooperation: a transaction cost perspective pp. 1223-1241

Sui-Hua Yu and Ming-Yu Chen

Customers' cognitive patterns of assurance: a dual approach pp. 1242-1259

Chris Vassiliadis, Constantinos-Vasilios Priporas, Victoria Bellou and Andreas Andronikidis

Interorganizational relationships and hospital financial performance: a resource-based perspective pp. 1260-1274

Tristan D. Gloede, Jannis Pulm, Antje Hammer, Oliver Ommen, Christoph Kowalski, Sophie E. Groß and Holger Pfaff

Organizational image's partial mediation role between quality and users' satisfaction pp. 1275-1293

Nélia Faria and Luis Mendes

Knowledge management, relational learning, and the effectiveness of innovation outcomes pp. 1294-1311

Antonio L. Leal-Rodríguez, José L. Roldán, Antonio G. Leal and Jaime Ortega-Gutiérrez

Understanding the drivers of organizational innovations pp. 1312-1325

Angel L. Meroño-Cerdan and Carolina López-Nicolas

Physicians' appraisal of mobile health monitoring pp. 1326-1344

Shintaro Okazaki, J. Alberto Castañeda, Silvia Sanz and Jörg Henseler

Middle managers' role in transferring person-centered management and care pp. 1345-1362

Julie Béliveau

Exchanging knowledge through healthcare manager placements in research teams pp. 1363-1380

Alison Bullock, Zoё Slote Morris and Christine Atwell

The mediating role of commitment in healthcare B2B marketing pp. 1381-1401

Yong Seok Sohn, Kenny Y. Seung, Sang Yun Seo and Sung Eun Kim

A strategic approach to knowledge development and protection pp. 1402-1416

G. Scott Erickson and Helen N. Rothberg

An application of health-portals to improve electronic listening pp. 1417-1434

Juan Gabriel Cegarra Navarro, Gabriel Cepeda-Carrión, Anthony Wensley and Noelia Sánchez-Casado

Volume 33, issue 12, 2013

Determinants of knowledge transfer strategy in franchising: integrating knowledge-based and relational governance perspectives pp. 1117-1134

Nina Gorovaia and Josef Windsperger

'Organizational learning culture': an ingenious device for promoting firm's innovativeness pp. 1135-1147

Masood Kalyar and Nosheen Rafi

Service willingness and senior tourists: knowledge about aging, attitudes toward the elderly, and work values pp. 1148-1164

Anita Zichun Chu and Regina Juchun Chu

Assessing gender differences in 'quick response' code loyalty promotion acceptance pp. 1165-1177

Shintaro Okazaki, Angeles Navarro and Carolina López-Nicolas

The correlations between price cuts/changes and fee sensitivity on the choice of mobile phone service provider pp. 1178-1192

Yi-Fei Chuang and Yih-Ching Tsaih

Firm growth in the Swedish retail and wholesale industries pp. 1193-1205

Sven-Olov Daunfeldt, Åsa Lang, Zuzana Macuchova and Niklas Rudholm

The impact of crisis events on the stock returns volatility of international airlines pp. 1206-1217

Yu Shan Wang

Volume 33, issue 11, 2013

Determinants of proactive innovative behaviour in new services: empirical investigation of service versus manufacturing firms pp. 977-1002

Antonia Ruiz Moreno, Víctor J. García-Morales and Francisco Javier Llorens Montes

Does franchising pay? Evidence from the restaurant industry pp. 1003-1025

Melih Madanoglu, Kyuho Lee and Gary J. Castrogiovanni

Effects of web site characteristics on customer loyalty in B2B e-commerce: evidence from Taiwan pp. 1026-1050

Li-Chun Hsu, Kai-Yu Wang and Wen-Hai Chih

Knowledge networking and growth in service firms pp. 1051-1067

Bilitis Schoonjans, Philippe Van Cauwenberge and Heidi Vander Bauwhede

Roles of 'small- and medium-sized enterprises' in service industry innovation: a case study on leisure agriculture service in tourism regional innovation pp. 1068-1088

Shih-Ming Hsu, Pei-Hung Hsieh and Soe-Tsyr Yuan

Survival of new firms in the Brazilian franchising segment: an empirical study pp. 1089-1102

Luis Otávio Façanha, Marcelo Resende, Vicente Cardoso and Bruno Henrique Schröder

University services for fostering creativity in high-technology firms pp. 1103-1116

Michael Willoughby, Julian Talon-Renuncio, Jose Millet-Roig and Carlos Ayats-Salt

Volume 33, issue 9-10, 2013

GUEST EDITORIAL pp. 803-805

Vítor da Conceição Gonçalves and Jesús Ruiz-Garcia

Financial services support for entrepreneurial projects: key issues in the business angels investment decision process pp. 806-819

Jaume Argerich, Esther Hormiga and Jaume Valls-Pasola

Multidimensional social capital in new ventures pp. 820-832

Jose Enrique Vila, Mariel Fornoni and Daniel Palacios

Entrepreneurial firms' wealth creation via forecasting pp. 833-845

Tiffany Hui-Kuang Yu and Kun-Huang Huarng

Evaluation and implementation of social responsibility pp. 846-858

Irene Sanz-Mendiola, Angel Garcia-Beltran and Rosa María González Tirados

Designing fixed-income securities investment portfolios under different scenarios pp. 859-875

Pablo Cortés, Luis Onieva, José Guadix and Jesús Muñuzuri

Building trust and commitment to blogs pp. 876-891

Ramón Rufín, Cayetano Medina and Manuel Rey

Buying impulse triggered by digital media pp. 892-908

Pei-Chun Lin and Zhou-Hern Lin

Information technology outsourcing in financial services pp. 909-924

Reyes Gonzalez, Juan Llopis and Jose Gasco

Detecting salient themes in financial marketing research from 1961 to 2010 pp. 925-940

Francisco Muñoz-Leiva, Juan Sánchez-Fernández, Francisco J. Liébana-Cabanillas and Myriam Martínez-Fiestas

Do financially innovative futures matter? pp. 941-957

Yi-Min Chen and Feng-Jyh Lin

Service orientation: effectuating business model innovation pp. 958-975

Sujith Nair, Hanna Paulose, Miguel Palacios and Javier Tafur

Volume 33, issue 7-8, 2013

Guest Editorial pp. 667-670

Gary Castrogiovanni, Gary P. Akehurst and Domingo Ribeiro

Co-creation and innovation in public services pp. 671-682

Helena Alves

‘Information and Communication Technologies’ and entrepreneurial activity: drivers of economic growth in Europe pp. 683-693

Víctor M. González-Sánchez

A qualitative and longitudinal analysis of market orientation pp. 694-704

Lourdes Cauzo Bottala and María Ángeles Revilla Camacho

Entrepreneurial marketing: a comparative study pp. 705-719

Rosalind Jones, Mari Suoranta and Jennifer Rowley

The value of business managers' ‘Information Technology’ competence pp. 720-733

Carlos Devece

Does innovativeness of knowledge-intensive business services differ from other industries? pp. 734-748

Joao Ferreira, Mário Raposo and Cristina I. Fernandes

Patterns of innovation in tourism ‘Small and Medium-size Enterprises’ pp. 749-758

Pilar Tejada and Pilar Moreno

Leakage, entrepreneurship, and satisfaction in hospitality pp. 759-773

Jose Luis Galdon, Fernando Garrigos and Ignacio Gil-Pechuan

Convergence and interdisciplinarity in innovation management: a review, critique, and future directions pp. 774-788

Fredrik Hacklin and Martin W. Wallin

Comparing trade areas of technology centres using ‘Geographical Information Systems’ pp. 789-801

Amparo Baviera-Puig, Norat Roig-Tierno, Juan Buitrago-Vera and Francisco Mas-Verdu

Volume 33, issue 6, 2013

Service encounter in multi-channel distribution context: virtual and face-to-face interactions and consumer satisfaction pp. 565-579

Anne Marianne Seck and Jean Philippe

Determinants of innovation performance in Spanish hospitality companies: analysis of the coexistence of innovation strategies pp. 580-593

Manuel Guisado-González, Manuel Guisado-Tato and Ángeles Sandoval-Pérez

‘Information communication technology’ innovation in a non-high technology sector: achieving competitive advantage in the shipping industry pp. 594-608

Efthimios Poulis, Konstantinos Poulis and Lawrence Dooley

User acceptance of ‘near field communication’ mobile phone service: an investigation based on the ‘unified theory of acceptance and use of technology’ model pp. 609-623

Kai-Ying Chen and Meng-Lin Chang

The effects of strategic hospital alliances on hospital efficiency pp. 624-635

Hsuan-Lien Chu and Chia-Yu Chiang

Independent financial advisors: open innovation and business performance pp. 636-651

Ian Chaston

Optimal variable sample size and sampling interval ‘mean squared error’ chart pp. 652-665

Chih-Ching Yang and Su-Fen Yang

Volume 33, issue 5, 2013

The role of entrepreneurial orientation in service firms: empirical evidence from Austria pp. 427-444

Sascha Kraus

Entrepreneurial orientation and firm performance in non-profit service organizations: contingent effect of market orientation pp. 445-466

Hsiang Ling Chen and Chun-Hui Hsu

Consumer evaluation of self-service innovation failure: the effect of brand equity and attribution pp. 467-485

Shuling Liao and Colin C. Cheng

Key capabilities in knowledge-intensive service business pp. 486-500

Paavo Ritala, Maarit Hyötylä, Kirsimarja Blomqvist and Miia Kosonen

Product service systems: exploring operational practices pp. 501-515

P. J. Colen and M. R. Lambrecht

Conceptual and mathematical model for quality improvement in health care pp. 516-541

Aleksandra Živaljević, Živko Mitrović and Maja Petković

Strategies for improving cruise product sales using hybrid ‘multiple criteria decision making’ models pp. 542-563

Chui-Hua Liu, Gwo-Hshiung Tzeng and Ming-Huei Lee

Volume 33, issue 3-4, 2013

Productivity of services NextGen: beyond output/input pp. 279-281

Walter Ganz, Inka C. Moerschel, Alexander Schletz and Florian Kicherer

The productivity challenge in services: measurement and strategic perspectives pp. 282-299

Faridah Djellal and Faïz Gallouj

Service development in product-service systems: a maturity model pp. 300-319

Mario Rapaccini, Nicola Saccani, Giuditta Pezzotta, Thomas Burger and Walter Ganz

Not beyond output--input: evidence on service productivity change from input--output models pp. 320-336

William Beyers

Measuring and managing service performance of luxury stores: development of a balanced scorecard pp. 337-351

Marcella Ehbauer and Ronja Gresel

Service development tools in action pp. 352-365

Jari Kuusisto, Arja Kuusisto and Pirjo Yli-Viitala

The dynamics of service productivity and value creation: a service life cycle perspective pp. 366-377

Sabine Janeschek, Peter Hottum, Florian Kicherer and Bernd Bienzeisler

Challenges of measuring service productivity in innovative, knowledge-intensive business services pp. 378-391

Sabine Biege, Gunter Lay, Christoph Zanker and Thomas Schmall

Do innovators perform abroad? Findings from two producer's service sectors pp. 392-408

Cristina Castro-Lucas, Mbaye Fall Diallo, Pierre-Yves Léo and Jean Philippe

Identifying opportunities for service productivity improvement using a business model lens pp. 409-425

Andreas Zolnowski, Martin Semmann, Sharif Amrou and Tilo Böhmann

Volume 33, issue 2, 2013

Knowledge management, organisational learning and memory in UK retail network planning pp. 150-170

Steve Wood and Jonathan Reynolds

Servicescape cues and customer behavior: a systematic literature review and research agenda pp. 171-199

Michela Mari and Sara Poggesi

Perceived quality versus quality of processes: a meta concept of service quality measurement pp. 200-217

Wieslaw Urban

Pricing policies for services by facilities with Weibull lifetimes pp. 218-235

Yi-Fang Lin, Ruey Huei Yeh, Hsiu-Chen Lin, Gino K. Yang and Chyn-Yng Yang

Service worker appearance and the retail service encounter: the influence of gender and age pp. 236-247

Carley Foster and Sheilagh Resnick

Gender differences in consumer evaluations of service quality: self-service kiosks in retail pp. 248-265

Hyun-Joo Lee, Ann Fairhurst and Hyeon Jeong Cho

The consequences of mergers on the profitability of Spanish savings banks pp. 266-278

Cristina Bernad, Lucio Fuentelsaz and Jaime Gómez

Volume 33, issue 1, 2013

Editorial pp. 1-5

Eileen Bridges

The effects of organizational service orientation on person--organization fit and turnover intent pp. 7-29

Hyo Sun Jung and Hye Hyun Yoon

The impact of E-marketing use on small business enterprises' marketing success pp. 31-50

Riyad Eid and Hatem El-Gohary

The role of service innovativeness in the relationship between market orientation and innovative performance: moderator or mediator? pp. 51-71

Shunzhong Liu

An assessment of performance-related practices in service operational settings: measures and utilization patterns pp. 73-97

Carlos Gomes and Mahmoud M. Yasin

An operational model of safety management for service providers in manufacturing industry pp. 99-114

Sanna Nenonen

Consumer-based leisure constraint for online gaming pp. 115-132

Lily Shui-Lien Chen

Factors affecting professionals' selection in high and low-value online service procurements pp. 133-149

Hulisi Öğüt