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An operational model of safety management for service providers in manufacturing industry

Sanna Nenonen

The Service Industries Journal, 2013, vol. 33, issue 1, 99-114

Abstract: Service providers encounter problems in trying to meet safety requirements set by legislation and multiple customers. This article introduces an operational model for service providers to promote and ease the management of safety. The model guides providers organising safety management within their own company and at customers' worksites, and encourages utilising good safety performance as an asset. The operational model is constructed by paying attention to the relevant legislation, encountered safety management problems, contributory factors of accidents, and the needs of organisations operating in manufacturing. According to the user reviews, the model's novel way of combining theoretical information, legal requirements, practical examples and tools, and a particular service provider viewpoint is a beneficial approach to the introduction of safety management.

Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:taf:servic:v:33:y:2013:i:1:p:99-114

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DOI: 10.1080/02642069.2011.600442

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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