Conceptual and mathematical model for quality improvement in health care

Aleksandra Živaljević, Živko Mitrović and Maja Petković

The Service Industries Journal, 2013, vol. 33, issue 5, 516-541

Abstract: Numerous studies have shown that implemented models for quality assurance or improvement in healthcare facilities differ, even those models that are based on the same guidelines, i.e. standards, regulations or concepts. The cause of diversity in implemented quality models could be found in the process of translating guidelines into the implemented model for quality assurance or improvements in healthcare facilities, while neglecting processes of healthcare facilities that are not clinical processes, but still responsible for the quality of healthcare services. Therefore, this research recommends a conceptual model that should be a link between guidelines, implemented models and mathematical models derived from the conceptual model, which could provide a means of evaluating quality values of any part of the healthcare organization.

Date: 2013
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DOI: 10.1080/02642069.2011.622368

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