The Service Industries Journal

1997 - 2025

Current editor(s): Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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Volume 37, issue 15-16, 2017

The role of relationship on time and monetary compensation pp. 919-935

Jung-Hua Chang

A composite measure of performance–expectation and performance-only measures pp. 936-947

Sang-June Park and Youjae Yi

Ceremonious politeness in consuming food in VFR tourism: scale development pp. 948-967

Babak Taheri, Aliakbar Jafari and Bendegul Okumus

Assessing the effect of organic-food short storytelling on consumer response pp. 968-985

Yong You Nie, Austin Rong Da Liang and Dun Ji Chen

Understanding value-creating practices in social media-based brand communities pp. 986-1007

Anne Sorensen and Judy Drennan

Developing a common standard for authentic restaurants pp. 1008-1028

Henk. J. de Vries and Frank M. Go

Editorial Board pp. ebi-ebi

The Editors

Volume 37, issue 13-14, 2017

Advancing laddering and critical incident technique to reveal restaurant niches pp. 801-818

Chin-Feng Lin and Chen-Su Fu

Corporate social responsibility and employee’s desire: a social influence perspective pp. 819-832

Albert John, Faisal Qadeer, Gulnaz Shahzadi and Fu Jia

Distributive trade and regional productivity growth pp. 833-857

C. Di Berardino, D. D’Ingiullo and A. Sarra

Effects of customer loyalty on customer entitlement and voiced complaints pp. 858-874

Xiaofei Li, Baolong Ma and Chen Zhou

The digital distribution of music and its impact on the business models of independent musicians pp. 875-895

Vasco Eiriz and Filipe Pinto Leite

Determinants of consumers’ purchase behaviour towards green brands pp. 896-918

Hui-Ju Wang

Volume 37, issue 11-12, 2017

Volunteering by elders: a question of values? pp. 685-702

Antonio Ariza-Montes, Pilar Tirado-Valencia, Vicente Fernández-Rodríguez and Antonio Leal-Rodríguez

Service strategy to improve operational capabilities in the public sector pp. 703-725

Ying Fan, Monique L. French, Rebecca Duray and Gary L. Stading

Reasons for not volunteering: overcoming boundaries to attract volunteers pp. 726-745

Jurgen Willems and Sarah Dury

The nonprofit case for corporate volunteering: a multi-level perspective pp. 746-765

Lonneke Roza, Itamar Shachar, Lucas Meijs and Lesley Hustinx

Conceptual underpinnings for transformative research in a service ecosystems context to resolve social issues – framework foundations and extensions pp. 766-782

Jörg Finsterwalder, Jeff Foote, Graeme Nicholas, Annabel Taylor, Maria Hepi, Virginia Baker and Natasha Dayal

The impact of professionalization and partnerships on nonprofit productivity pp. 783-799

María José Sanzo-Perez, Marta Rey-García and Luis Ignacio Álvarez-González

Volume 37, issue 9-10, 2017

Human resource management standardisation and adaptation in franchises pp. 545-566

Ashlea Kellner

How to reduce coordination failure in option-dated forward contracts: the compensatory role of relational governance pp. 567-588

Tugba Gurcaylilar-Yenidogan

Healthcare and hospitality: intangible dynamics for evaluating industry sectors pp. 589-606

G. Scott Erickson and Helen N. Rothberg

Effects of service orientation on job embeddedness in hotel industry pp. 607-627

Hüseyin Arasli, Reza Bahman Teimouri, Hasan Kiliç and Iman Aghaei

Service providers’ sustainable service innovation: service-dominant logic pp. 628-656

Chun-Liang Chen

Designing a medicalized wellness service: balancing hospitality and hospital features pp. 657-680

Rebekah Russell-Bennett, Charmaine Glavas, Josephine Previte, Charmine E. J. Härtel and Geoff Smith

Political branding in turbulent times pp. 681-683

The Editors

Volume 37, issue 7-8, 2017

Framework for the classification of service standardisation pp. 409-425

Morné Weyers and Louis Louw

Customer behavioural intentions towards mobile money services adoption in Ghana pp. 426-447

Bedman Narteh, Mahmoud Abdulai Mahmoud and Simon Amoh

Travelling for Umrah: destination attributes, destination image, and post-travel intentions pp. 448-465

Martin Joseph Gannon, Ian W. F. Baxter, Elaine Collinson, Ross Curran, Thomas Farrington, Steven Glasgow, Elliot M. Godsman, Keith Gori, Gordon R. A. Jack, Sean Lochrie, Rebecca Maxwell-Stuart, Andrew Craig MacLaren, Robert MacIntosh, Kevin O’Gorman, Luke Ottaway, Rodrigo Perez-Vega, Babak Taheri, Jamie Thompson and Ozge Yalinay

When are strategic orientations beneficial for collaborative service innovation? pp. 466-493

Colin C. J. Cheng and Chwen Sheu

Emotional prototypes, emotional memory usages, and customer satisfaction pp. 494-520

Ali E. Akgün, Halit Keskin and Alev Koçak Alan

From mandatory to voluntary: consumer cooperation and citizenship behaviour pp. 521-543

Ching-Yi Daphne Tsai, Shih-Hao Wu and Stephen Chi-Tsun Huang

Volume 37, issue 5-6, 2017

Store attributes leading customer satisfaction with unplanned purchases pp. 277-295

María Pilar Martínez-Ruiz, Juán José Blázquez-Resino and Giovanni Pino

Stochastic service life cycle analysis using customer reviews pp. 296-316

Juram Kim and Changyong Lee

Impact of customer experience on loyalty: a multichannel examination pp. 317-340

Isabelle Brun, Lova Rajaobelina, Line Ricard and Bilitis Berthiaume

Service innovation as a political process pp. 341-362

Erik Sundström, Jenny Karlsson and Carolina Camén

The impact of customer cognitive competence on online service decision-making: an event-related potentials perspective pp. 363-380

Jing Wang, Meina Zhao and Gang Zhao

The moderation influence of warranty on customer satisfaction’s antecedents: an empirical evidence from automotive dealerships pp. 381-407

Omar Sabbagh, Mohd Nizam Ab Rahman, Wan Rosmanira Ismail and Wan Mohd Hirwani Wan Hussain

Volume 37, issue 3-4, 2017

Offshore responsiveness: theory of Constraints innovates customer services pp. 155-166

Michael Naor and Alex Coman

A membership pricing policy to facilitate service scale-expansion pp. 167-189

Hui-Chih Hung, Chung-Yu Chung, Muh-Cherng Wu and Wan-Ling Shen

Service industries, growth dynamics and financial constraints pp. 190-205

Cristiana Donati

Cost disease in service sector pp. 206-228

Saleh Ghavidel and Asal Narenji Sheshkalany

Predicting market orientation through internal market orientation as culture and behaviour: an empirical application in Spanish hotels pp. 229-255

Carmen Domínguez-Falcón, Josefa D. Martín-Santana and Petra De Saá-Pérez

Inter-firm relational resources in cloud service adoption and their effect on service innovation pp. 256-276

Cindy Yunhsin Chou, Ja-Shen Chen and Yu-Ping Liu

Volume 37, issue 2, 2017

Peculiarities of public sector clients in service innovations pp. 105-124

Martin Warland and Heike Mayer

Analysis of the Service Dominant Logic network, authors, and articles pp. 125-152

Sergio Vinhas da Silva, Nelson Antonio and Jose Crespo de Carvalho

: cutting edge doctoral research stream pp. 153-154

The Editors

Volume 37, issue 1, 2017

Editorial pp. 1-4

Levent Altinay

Motivated or empowering antecedents to drive service innovation? pp. 5-30

Chan Hsiao, Yi-Hsuan Lee and Hao-Hsin Hsu

Innovation dialectics: an extended process perspective on innovation in services pp. 31-56

Giulia Nardelli

Business models for the service transformation of industrial firms pp. 57-83

Federico Adrodegari and Nicola Saccani

A transformative service research agenda: a study of workers’ well-being pp. 84-104

Fiona Edgar, Alan Geare, David Saunders, Maike Beacker and Ilai Faanunu