The Service Industries Journal

1997 - 2025

Current editor(s): Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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Volume 38, issue 15-16, 2018

Labour productivity in M&As: industry sector vs. services sector pp. 1043-1066

Ziva Rozen-Bakher

An integrative framework for customer switching behavior pp. 1067-1094

Seyed Mohammad Mosavi, Mohamad Sadegh Sangari and Abbas Keramati

The impacts of complaint efforts on customer satisfaction and loyalty pp. 1095-1115

Ruiying Cai and Christina Geng-Qing Chi

The traditional marketplace: serious leisure and recommending authentic travel pp. 1116-1132

Ross Curran, Ian W. F. Baxter, Elaine Collinson, Martin Joseph Gannon, Sean Lochrie, Babak Taheri, Jamie Thompson and Ozge Yalinay

The effect of ethical leadership on service sabotage pp. 1133-1159

Murat Yeşiltaş and Muharrem Tuna

Modeling e-loyalty: a moderated-mediation model pp. 1160-1178

Chieh-Peng Lin, Chou-Kang Chiu, Chu-Mei Liu, Kuang-Jung Chen and Chieh-Yu Hsiao

Volume 38, issue 13-14, 2018

Service innovation in the hotel industry: culture, behavior, performance pp. 897-924

Sarvnaz Baradarani and Hasan Kilic

How work design characteristics affect service employees’ work–family conflicts pp. 925-947

Edward S.T. Wang and Chia-Ling Lin

The interrelationships between relationship marketing constructs and customer engagement dimensions pp. 948-973

Estelle van Tonder and Daniël Johannes Petzer

Rating healthcare services: consumer satisfaction vs. health system performance pp. 974-994

Adrian V. Horodnic, Andreea Apetrei, Florin-Alexandru Luca and Claudia-Ioana Ciobanu

Consumer evaluations of service co-branding pp. 995-1016

Chien-Wei Chen and Nai-Hwa Lien

Effects of communication and financial concerns on banking attitude-behaviour relations pp. 1017-1042

Mohammad Enamul Hoque, Nik Mohd Hazrul Nik Hashim and Mohammed Abdur Razzaque

Volume 38, issue 11-12, 2018

Services industries and the informal economy: an introduction pp. 645-649

Abbi Kedir, Colin Williams and Levent Altinay

Importance of location and product assortment on flea market loyalty pp. 650-668

Marike Venter de Villiers, Anna Visnenza and Neo Phiri

Financial services spillover effects on informal economic activity: evidence from a panel of 20 European countries pp. 669-687

Hatice Imamoğlu, Salih Katircioğlu and Cem Payaslıoğlu

‘The price is different depending on whether you want a receipt or not’: examining the purchasing of goods and services from the informal economy in South-East Europe pp. 688-707

David Littlewood, Peter Rodgers and Junhong Yang

Shadow price of working in the shadows: services industry evidence pp. 708-722

Tufan Ekici and Mustafa Besim

The design and implementation of minibus taxi presumptive taxes pp. 723-741

Godwin Dube

Informal employment in service industries: estimations from nationally representative Labour Force Survey data of Russian Federation pp. 742-771

Tatiana Karabchuk and Aigul Zabirova

Space for the informal tourism economy pp. 772-788

Maya Damayanti, Noel Scott and Lisa Ruhanen

Formal and informal sectors: is there any wage differential? pp. 789-823

Neslihan Kahyalar, Sami Fethi, Salih Katircioglu and Bazoumana Ouattara

Household survey evidence on domestic workers in Ethiopia pp. 824-840

Abbi Kedir and Peter Rodgers

Informal payments by patients for health services: prevalence and determinants pp. 841-855

Adrian V. Horodnic and Colin Williams

Extent and distribution of unregistered employment in the service industries in Europe pp. 856-874

Colin Williams and Ioana A. Horodnic

Gender divisions of domestic labour and paid domestic services pp. 875-895

Jan Windebank and Alvaro Martinez-Perez

Volume 38, issue 9-10, 2018

Interactions between tourism and financial sector development: evidence from Turkey pp. 519-542

Setareh Katircioglu, Salih Katircioğlu and Mehmet Altinay

Antecedents and outcomes of fashion innovativeness in retailing pp. 543-560

Ivan-Damir Anić, Mirela Mihić and Ivana Kursan Milaković

Operationalisation of service innovation: a systems thinking approach pp. 561-583

Ayham A. M. Jaaron and Chris J. Backhouse

Effects of individual resources and team-member exchange on service quality pp. 584-606

Unji Baek, Hossein Olya and Seul Ki Lee

Exploring antecedents of customer citizenship behaviors in services pp. 607-628

Laee Choi and Sherry L. Lotz

Tolerance for workplace incivility, employee cynicism and job search behavior pp. 629-643

A. Mohammed Abubakar, Huda Abdullah Megeirhi and Belal Shneikat

Volume 38, issue 7-8, 2018

Corrigendum pp. i-i

The Editors

Key account relationship management: the moderating effects of relationship duration and transaction volume pp. 379-401

Jian He Yeh, Stephen W. Wang, Maxwell K. Hsu and Scott Swanson

Route factors influencing trust and attitude toward TV shopping pp. 402-430

Yung-Shen Yen

Examining human resource practice outcomes and service innovation pp. 431-445

Abednego Feehi Okoe, Henry Boateng, Bedman Narteh and Robert Owusu Boakye

A perceived reliability-based customer satisfaction model in self-service technology pp. 446-466

Zapan Barua, Wang Aimin and Xu Hongyi

Reinforcing competitive advantage through green organizational culture and green innovation pp. 467-491

Mert Gürlek and Muharrem Tuna

Comparison of merger and acquisition (M&A) success in horizontal, vertical and conglomerate M&As: industry sector vs. services sector pp. 492-518

Ziva Rozen-Bakher

Volume 38, issue 5-6, 2018

Charitable motivations: the role of prestige and identification pp. 265-281

Michael C. Peasley, Joshua T. Coleman and Marla B. Royne

Co-creating sociality: organizational identity and marketing in voluntary organizations pp. 282-302

Per Echeverri

The meaning and relevance of internal market orientation in nonprofit organisations pp. 303-320

Pratik Modi and Gurjeet Kaur Sahi

Enabling factors for developing a social services network pp. 321-342

Teresa Proença, João F. Proença and Carla Costa

Perceived fear, empathy and financial donations to charitable services pp. 343-359

Jennifer O’Loughlin Banks and Maria M. Raciti

Trust and commitment in the formation of donor loyalty pp. 360-377

Cristobal Barra, Geah Pressgrove and Eduardo Torres

Volume 38, issue 3-4, 2018

Promoting charitable donation campaigns on social media pp. 149-163

Tugba Orten Tugrul and Eun-Mi Lee

Soundscape and its influence on tourist satisfaction pp. 164-181

Aili Liu, Xuan Lorna Wang, Fucheng Liu, Changhong Yao and Zhiyong Deng

Understanding hospital quality: the case of cumulative and balanced quality pp. 182-200

Sidney T. Anderson and J. S. Smith

Syrian Refugees and their re-entry to ‘normality’: the role of service industries pp. 201-227

Belal Shneikat and Chris Ryan

An innovative service quality evaluation and improvement model pp. 228-249

Li-Fei Chen, Szu-Chi Chen and Chao-Ton Su

Theorising change and stability in service ecosystems: a morphogenetic approach pp. 250-263

Hamish Simmonds, Aaron Gazley and Kate Daellenbach

Volume 38, issue 1-2, 2018

Hospitality, healthcare, and design pp. 1-3

Mark S. Rosenbaum

Seniors’ seasonal movements for health enhancement pp. 27-47

Lingqiang Zhou, Jibin Yu, Mao-Ying Wu, Geoffrey Wall and Philip L. Pearce

Facilitating transformative change in medication adherence practices pp. 48-66

Ranvir S. Rai

Employee involvement in ideation and healthcare service innovation quality pp. 67-86

Yu Mu, Bart Bossink and Tsvi Vinig

Luxury patient experience (LPX): review, conceptualization, and future research directions pp. 87-98

Philipp Klaus

Transformative service research and service design: synergistic effects in healthcare pp. 99-113

Sidney Anderson, Linda Nasr and Steven W. Rayburn

Encouraging male participation in cancer resource centers pp. 114-126

Dahlia El-Manstrly and Mark S. Rosenbaum

The influence of hospitable design and service on patient responses pp. 127-147

Courtney Suess and Makarand Mody

Erratum pp. 148-148

The Editors