Encouraging male participation in cancer resource centers

Dahlia El-Manstrly and Mark S. Rosenbaum

The Service Industries Journal, 2018, vol. 38, issue 1-2, 114-126

Abstract: This research investigates reasons why male cancer patients may refrain from patronizing cancer resource centers. By drawing upon a wide range of research from the social sciences and visual design literatures, the authors put forth original propositions that suggest how cancer resource center managers can manipulate a center's servicescape, or built environment, as well as its service offerings, website design, and printed communications to attract more male cancer patients. Despite the inherent challenges of discussing gender in cancer care and limitations to its generalizability in all settings, this research reveals that differences exist regarding the way men and women respond to cancer resource center marketing initiatives. Given the profound benefits that cancer resource centers often assume in a cancer patient's life, including a decreased mortality rate, we encourage service marketing and public health researchers, as well as cancer resource center directors, to consider the propositions put forth in this paper.

Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:taf:servic:v:38:y:2018:i:1-2:p:114-126

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DOI: 10.1080/02642069.2017.1402008

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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