The Service Industries Journal

1997 - 2025

Current editor(s): Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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Volume 26, issue 8, 2006

Communicating Services Brands' Values Internally and Externally pp. 819-836

Leslie De Chernatony, Susan Cottam and Susan Segal-Horn

Towards an Understanding of the Relationship between Mood, Emotions, Service Quality and Customer Loyalty Intentions pp. 837-847

Christopher J. White

The Effect of Organisational Vision on Service Quality Delivery pp. 849-859

Chu-Mei Liu

An Exploratory Approach to Evaluating Performance Measures: The Managers' Perspective pp. 861-872

Aviad A. Israeli, Rachel Barkan and Michal Fleishman

Spatial Aspects of ICT Development in Russia pp. 873-888

Desislava Kolarova, Asel Samaganova, Ivan Samson and Patrick Ternaux

The Relationship between Individualism, Collectivism, the Perception of Justice, Demographic Characteristics and Organisational Citizenship Behaviour pp. 889-901

Aaron Cohen and Anat Avrahami

Strategic Choice and Organisational Context in HRM in the UK Hotel Sector pp. 903-919

Nick Wilton

Volume 26, issue 7, 2006

A cross-cultural perspective on the role of emotion in negative service encounters pp. 709-726

Anne M. Smith

The Antecedents of Prosocial Service Behaviours: An Empirical Investigation pp. 727-745

Anna-Lena Ackfeldt and Veronica Wong

Developing the profiles of supermarket customers through data mining pp. 747-763

Hokey Min

Development of performance measurement systems in quality management organisations pp. 765-786

Hsin Hsin Chang

Enhancing knowledge-based service quality: A knowledge management perspective pp. 787-800

Hwan-Yann Su and Yichen Lin

Bank presence in firm equity: A diversification based approach pp. 801-817

María Victoria Ruiz-Mallorquí, Inmaculada Aguiar-Díaz and Diego R. Medina-Muñoz

Volume 26, issue 6, 2006

Reputation and value creation in search shops pp. 597-613

Norman T. Sheehan and Charles B. Stabell

Strategic actions in European soccer: Do they matter? pp. 615-632

Ron De Heij, Patrick Vermeulen and Linda Teunter

Antecedents of customer loyalty in residential energy markets: Service quality, satisfaction, trust and switching costs pp. 633-650

Vanessa Apaolaza Ibáñez, Patrick Hartmann and Pilar Zorrilla Calvo

Self-scanning technologies in retail: Determinants of adoption pp. 651-669

Gian Luca Marzocchi and Alessandra Zammit

Quality in Electronic Commerce B2C: Perceptions, Expectations and Importance pp. 671-687

Lucía Melián Alzola and Víctor Padrón Robaina

The evolution of syndicated loan markets pp. 689-707

Yener Altunbas, Blaise Gadanecz and Alper Kara

Volume 26, issue 5, 2006

How much for cash? Tackling the cash-in-hand ethos in the household services sector pp. 479-492

Colin Williams

The contribution of tourism to the UK economy: Satellite account perspectives pp. 493-511

Jane Bryan, Calvin Jones and Max Munday

Analysing retail failure from an historical perspective: A case study of A. Goldberg & Sons plc pp. 513-535

John Pal, Dominic Medway and John Byrom

Customer satisfaction and Scuba-diving: Some insights from the deep pp. 537-555

Martin Maccarthy, Martin O'neill and Paul Williams

An investigation of real estate agent service to home sellers: Relevant factors and attributions pp. 557-579

Pratibha A. Dabholkar and Jeffrey W. Overby

Developing the service template process: From measurement to agendas for improvement pp. 581-595

Christine S. Williams and Mark N.K. Saunders

Volume 26, issue 4, 2006

Flow and consumers in e-based self-services: New provider--consumer relations pp. 361-379

Lars Fuglsang and Jon Sundbo

Service level agreements: An essential aspect of outsourcing pp. 381-395

Nicholas Beaumont

A taxonomy of standards in the service sector: Theoretical discussion and empirical test pp. 397-420

Knut Blind

International franchising decision-making: An application of stakeholder theory pp. 421-436

Levent Altinay and Samantha Miles

An examination of the antecedents of e-customer loyalty in a confucian culture: The case of South Korea pp. 437-458

Teck-Yong Eng and Eun Jin Kim

Productivity changes in Taiwanese hospitals and the national health insurance pp. 459-477

Shih-Neng Chen

Volume 26, issue 3, 2006

Internationalisation of Japanese professional business service firms pp. 249-265

Patrik Ström and Jan Mattsson

Outsourcing of advanced business services in the Spanish economy: Explanation and estimation of the regional effects pp. 267-285

Santiago R. Martínez-Argüelles and Fernando Rubiera-Morollón

Exploiting ICT potential in service firms in transition economies pp. 287-302

Metka Stare, Andreja Jaklič and Patricia Kotnik

Innovation in care services for the elderly pp. 303-327

Faridah Djellal and Faïz Gallouj

Performance as a classification criterion of tourist origins and destinations pp. 329-346

Paulo Águas, Paulo Rita and Jorge Costa

On the recent extension of price and production statistics to health and education pp. 347-360

Damien Broussolle

Volume 26, issue 2, 2006

The behavioural sequence of the financial services industry in Taiwan: Service quality, relationship quality and behavioural loyalty pp. 119-145

Chiung-Ju Liang and Wen-Hung Wang

The influence of employee behavioural performance on customer focus strategies pp. 147-163

Carolyn A. Strong

International retail joint venture learning pp. 165-187

Mark Palmer

Total factor productivity change: An examination of the commercial banking industry in India and Pakistan pp. 189-202

Barry Howcroft and Ali Ataullah

Determinants of ethnic minority entrepreneurial growth in the catering sector pp. 203-221

Levent Altinay and Eser Altinay

Incomplete global integration and regional knowledge-intensive service industries pp. 223-248

Yi-Min Chen

Volume 26, issue 1, 2006

Market oriented reforms of health services: A non-parametric analysis pp. 1-13

Alessandra Ferrari

An exploration of the meanings of hotel brand equity pp. 15-38

Rob Bailey and Stephen Ball

The effects of selected antecedents on the service recovery performance of frontline employees pp. 39-57

Osman M. Karatepe

Measuring pure managerial efficiency of international tourist hotels in Taiwan pp. 59-71

Fei-Ching Wang, Wei-Ting Hung and Jui-Kou Shang

Managing improvisation within change management: Lessons from UK financial services pp. 73-95

Stephen A. Leybourne

Market discipline and regulatory authority oversight of banks: Complements not substitutes pp. 97-117

Paul Hamalainen

Volume 25, issue 8, 2005

Spatial inequalities in UK GDP per head: The role of private and public services pp. 945-958

Peter Gripaios and Paul Bishop

Spatial divisions of expertise: Knowledge intensive business service firms and regional development in Norway pp. 959-977

John R. Bryson and Grete Rusten

Service industries and regional development: An analysis for eastern Germany pp. 979-997

Uwe Blien and Anette Haas

Retaining customers in UK financial services: The retailers' tale pp. 1029-1044

Jillian Dawes Farquhar

Volume 25, issue 7, 2005

The exploitation of market knowledge within relationship orientated small accountancy practices pp. 845-860

Ian Chaston, Phil Megicks and Jasmine Williams

Towards a model of adoption in internet banking: Strategic communication challenges pp. 861-878

Mark Durkin and Aodheen O'donnell

The determinants of export behaviour in UK service firms pp. 879-889

Adrian Gourlay, Jonathan Seaton and Joy Suppakitjarak

The effect of customer participation on service providers' job stress pp. 891-905

An-tien Hsieh and Chang-hua Yen

Measuring the value of product characteristics in the UK monthly savings market pp. 907-923

Damian R. Ward

Off-balance sheet activities and cost inefficiency in Taiwan's Banks pp. 925-944

Pang-tien Lieu, Tsai-lien Yeh and Yung-Ho Chiu

Volume 25, issue 6, 2005

International trade in financial services pp. 721-746

Allan Webster and Philip Hardwick

Marketing-based tangibilisation for services pp. 747-772

David D. C. Tarn

Employees' overestimation of functional and relational service quality: A gap analysis pp. 773-788

José Peiró, Vicente Martínez-Tur and José Ramos

The role of social conventions in the diffusion of open source software: Implications for service industries pp. 789-801

Chong Ju Choi, Jai-beom Kim and Tarek Eldomiaty

An alternative measure for assessing perceived quality of software house services pp. 803-823

Spiros Gounaris

UK Building Societies: ‘Deregulation’ change myths pp. 825-843

Graham Tayler

Volume 25, issue 5, 2005

Identifying key determinants for new product introductions and firm performance in small service firms pp. 625-640

Patrick A.M. Vermeulen, Jeroen P.J. De Jong and K.C. O'shaughnessy

An attribute-based model of quality satisfaction for Internet self-service technology pp. 641-659

Hsiuju Rebecca Yen

Acquisition Pattern Analysis for Relationship Marketing: A Conceptual and Methodological Redefinition pp. 661-673

Leonard J. Paas, Anton A.A. Kuijlen and Theo B.C. Poiesz

The Impact of the Internet on Professional Relationships: The Case of Health Care pp. 675-687

Angus Laing, Gillian Hogg and Dan Winkelman

The management perception of the strategic outsourcing of services: An empirical examination in the hotel sector pp. 689-708

Tomás F. Espino-rodríguez and Víctor Padrón Robaina

Independent Financial Advisers -- Why They Remain the Strongest Distribution Route for Pensions pp. 709-720

Orla Gough

Volume 25, issue 4, 2005

Identifying the role of services in the regional economy and servicing the identity of the region pp. 421-428

Nicholas Alexander and Gary Akehurst

A service-informed approach to regional innovation -- or adaptation? pp. 429-445

Peter Wood

The role of services in regional and urban development: A reappraisal of our understanding pp. 447-460

Sven Illeris

Services and the changing economic base of regions in the united states pp. 461-476

William B. Beyers

Regional landscape of services in Central and Eastern European countries pp. 477-491

Metka Stare

Country and destination image -- different or similar image concepts? pp. 493-503

Lena Mossberg and Ingeborg Astrid Kleppe

Sustaining business and professional services in a second city region pp. 505-524

P. W. Daniels and J. R. Bryson

Internet-based business among knowledge intensive business services: Some Irish regional evidence pp. 525-545

Elaine Ramsey, Patrick Ibbotson, Jim Bell and Patrick Mccole

Services, networks and territory: The case of MCC in the Basque Country pp. 547-561

Mikel Zurbano

Services and regional development: An analysis of their role as human capital drivers in the Spanish Regions pp. 563-577

Jose A. Camacho and Mercedes Rodríguez

Public support for tourism SMEs in peripheral areas: The arjeplog project, northern sweden pp. 579-599

Per Åke Nilsson, Tage Petersen and Stephen Wanhill

The new role of the corporate and functional strategies in the tourism sector: Spanish small and medium-sized hotels pp. 601-613

Domingo Ribeiro Soriano

The RESER survey of 1998--2003 literature on services and regional development: A synthesis based on national reports pp. 615-623

Sven Illeris

Volume 25, issue 3, 2005

Patterns of consumer response to retail price differentials pp. 309-335

Jorge M. Oliveira-Castro, Gordon R. Foxall and Teresa C. Schrezenmaier

Foreign environments: The internationalisation of environmental producer services pp. 337-354

Christian Schulz

Shutting up shop: understanding the international exit process in retailing pp. 355-371

Paul Jackson, Kamel Mellahi and Leigh Sparks

Emotions in business-to-business service relationships pp. 373-390

Julia A. Kiely

Factors encouraging competitive myopia in the performing arts sector: an empirical investigation pp. 391-401

Roger Bennett

The intrapreneur role of the development directors in an international hotel group pp. 403-419

Levent Altinay

Volume 25, issue 2, 2005

Business services, the new engine of French regional growth pp. 141-161

Pierre-Yves Léo and Jean Philippe

Urban supply--demand interrelations in business services pp. 163-180

Luis Rubalcaba and Fernando Merino

Employment and location patterns of advanced services in non-urban Canada pp. 181-211

C. Michael Wernerheim and Christopher A. Sharpe

The role of producer services in regional development: what opportunities for medium-sized cities in Belgium? pp. 213-228

Laurence Moyart

Transition and polarisation: advanced producer services in the emerging regional (market) economies pp. 229-251

Erika Nagy

How innovative are services? an empirical analysis for Spain pp. 253-271

Jose A. Camacho and Mercedes Rodríguez

Enabling inclusion through alternative discursive formations: the regional development of community development loan funds in the United Kingdom pp. 273-288

John R. Bryson and Martin Buttle

Letter: curing ‘Baumol's Disease’ pp. 289-290

Harry Greenfield

Volume 25, issue 1, 2005

Using triangulation to assess and identify successful services brands pp. 5-21

Leslie de Chernatony, Susan Drury and Susan Segal-Horn

A comparative study of innovation behaviour in Singapore's KIBS and manufacturing firms pp. 23-42

Poh Wong and Zi-Lin He

Customer perceptions of service dimensions: American and Asian perspectives pp. 43-59

Lawrence F. Cunningham, Clifford E. Young and Moonkyu Lee

Productivity in hotels: a stepwise data envelopment analysis of hotels' rooms division processes pp. 61-81

Marianna Sigala, Peter Jones, Andrew Lockwood and David Airey

Trust as a key factor in successful relationships between consumers and retail service providers pp. 83-101

Rodolfo Váquez Casielles, Leticia Suárez Álvarez and Ana María Díaz Martín

Emotional labour and surplus value: the case of holiday ‘reps’ pp. 103-116

Panikkos Constanti and Paul Gibbs

Equity ownership and management control in Sino-foreign joint venture hotels pp. 117-133

Michael Wong, Sherriff T. K. Luk and Stephen C.Y. Li