The Service Industries Journal

1997 - 2025

Current editor(s): Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

From Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().

Access Statistics for this journal.
Is something missing from the series or not right? See the RePEc data check for the archive and series.

Volume 30, issue 14, 2008

Introduction pp. 2289-2292

Domingo Ribeiro Soriano

The role of commitment on the customer benefits--loyalty relationship in mobile service industry pp. 2293-2309

Won-Moo Hur, Jungkun Park and Minsung Kim

The determinant of customer profitability on the financial institution pp. 2311-2328

Chia-Chi Lee, Tyrone Lin and Chien-Jen Chen

The determinate effects of competences and decision process factors on firms' internationalisation pp. 2329-2350

Tsui-Yii Shih

Factors influencing the foreign entry mode of Asian and Latin-American banks pp. 2351-2365

Meng-Fen Hsieh, Chung-Hua Shen and Jen-Sin Lee

The different systems for tourist hotels efficiency estimation in Taiwan pp. 2367-2385

Yung-Ho Chiu, Chung-Te Ting and Chin-Wei Huang

Nine issues for Internet-based survey research in service industries pp. 2387-2399

Hui-Chih Wang and Her-Sen Doong

Conceptualizing and measuring experience quality: the customer's perspective pp. 2401-2419

Ting-Yueh Chang and Shun-Ching Horng

The effects of absorptive capacity, knowledge sourcing strategy, and alliance forms on firm performance pp. 2421-2440

Shu-Cheng Lee, Hueimei Liang and Chang-Yung Liu

People-driven processes in customer relationship management pp. 2441-2456

Shari S.C. Shang and Shu Fang Lin

The future of standardised quality management in tourism: evidence from the Spanish tourist sector pp. 2457-2474

Marti Casadesus, Frederic Marimon and Mar Alonso

Volume 30, issue 13, 2009

Introduction pp. 2111-2113

Domingo Ribeiro Soriano

The crisis-resilience of services trade pp. 2115-2136

Ingo Borchert and Aaditya Mattoo

Assessing primary healthcare services quality in Spain: managers vs. patients perceptions pp. 2137-2149

Francisco J. Miranda, Antonio Chamorro, Luis R. Murillo and Juan Vega

Client influence and advertising standardization: a survey of ad agencies pp. 2151-2161

David Waller, Alan T Shao and Yeqing Bao

Operations in banking: the service quality and effects on satisfaction and loyalty pp. 2163-2182

José Ángel Miguel-Dávila, Laura Cabeza-García, Laura Valdunciel and Marcela Flórez

An efficiency and effectiveness model for international tourist hotels in Taiwan pp. 2183-2199

Ling-Feng Hsieh, Li-Hsin Wang, Yi-Chen Huang and Angel Chen

Sustainability and tourism development in three Italian destinations: stakeholders' opinions and behaviours pp. 2201-2223

Immacolata Vellecco and Alessandra Mancino

Relatedness of decisions in business services outsourcing pp. 2225-2237

Fernando Merino and Diego R. Rodríguez

Evaluation of business processes using probability-driven activity-based costing pp. 2239-2260

Mark Thomas Stelling, Rajkumar Roy, Ashutosh Tiwari and Basim Majeed

Fighting churn with rate plan right-sizing: a customer retention strategy for the wireless telecommunications industry pp. 2261-2271

Ken Kwong-Kay Wong

The link between intraday signals and call warrant mispricing pp. 2273-2288

Yueh-Neng Lin, Shih-Kuo Yeh, Shih-Ching Chuan and Steven J. Jordan

Volume 30, issue 12, 2009

Introduction pp. 1935-1937

Domingo Ribeiro Soriano

Comparison websites: evidence from the service sector pp. 1939-1954

Des Laffey

Implementing new financial regulation: actuaries and UK with-profits funds pp. 1955-1966

Ian Dewing and Peter Russell

Conceptualising innovative customer-facing responses to planning regulation: the UK food retailers pp. 1967-1990

Steve Wood, Michelle Lowe and Neil Wrigley

Performance, reputation, and social responsibility in the UK's financial services: a post-‘credit crunch’ interpretation pp. 1991-2006

Michael Brown and Paul Whysall

Consulting knowledge and organisation's absorptive capacity: A communication chain perspective pp. 2007-2022

Iuan-Yuan Lu, Teng-Hu Su and Ing-Chung Huang

Services specialization (a possible index) and its connection with competitiveness: the case of Romania pp. 2023-2044

Maria Ioncica, Mihaela Draghici, Cristina Petrescu and Diana Ioncica

Managerial routines in professional service firms: transforming knowledge into competitive advantages pp. 2045-2062

Søren H. Jensen, Flemming Poulfelt and Sascha Kraus

The cities/services-nexus: determinants of the location dynamics of advanced producer services firms in global cities pp. 2063-2080

Renato Orozco Pereira and Ben Derudder

Relationships between process quality, outcome quality, satisfaction, and behavioural intentions for online travel agencies -- evidence from Taiwan pp. 2081-2092

Ching-Fu Chen and Ya-Ling Kao

Work force ageing and expanding service sector: a double burden on productivity? pp. 2093-2110

Pekka Ilmakunnas and Seija Ilmakunnas

Volume 30, issue 11, 2008

Friendly flexible working practices within the internal marketing framework: a service perspective pp. 1773-1786

Klement Podnar and Ursa Golob

Enhancing value creation of device vendors in the medical service industry: a relationship perspective pp. 1787-1801

Tsuen-Ho Hsu, Hwan-Yann Su and Pin-Pin Liao

Social expertise: a new view to explain spatial divergences in personal consumer loan prices pp. 1803-1816

José Barrutia and Carmen Echebarria

Reorganisation resolutions and bank lending relationships in Taiwan pp. 1817-1835

Li-Chiu Chi

Measuring the antecedents of e-loyalty and the effect of switching costs on website pp. 1837-1852

Maria Fuentes-Blasco, Irene-Gil Saura, Gloria Berenguer-Contrí and Beatriz Moliner-Velázquez

Effect of oil price risk on systematic risk from transportation services industry evidence pp. 1853-1870

Jin-Ray Lu and Chien-Chiao Chen

Re-examining the risk--return relationship in banks using quantile regression pp. 1871-1881

Leon Li

An acceptance model for an Internet protocol television service in Korea with prior experience as a moderator pp. 1883-1901

Hun Choi, Youngchan Kim and Jinwoo Kim

Creativity and the positive reading of Baumol cost disease pp. 1903-1917

Sergio Sparviero and Paschal Preston

Organisational justice and customer citizenship behaviour of retail industries pp. 1919-1934

Eh Di, Chien-Jung Huang, I-Heng Chen and Te-Cheng Yu

Volume 30, issue 10, 2009

Advances in service networks research pp. 1581-1592

Noel Scott and Eric Laws

A comparative analysis of quantity and price competitions in tourism supply chain networks for package holidays pp. 1593-1606

George Q. Huang, Haiyan Song and Xinyan Zhang

The centrality of service organizations and their leisure networks pp. 1607-1619

Lawrence J. Bendle and Ian Patterson

Network analysis and wine routes: the case of the Bairrada Wine Route pp. 1621-1641

José Miguel Brás, Carlos Costa and Dimitrios Buhalis

Important ‘ingredients’ for successful tourism/protected area partnerships: partners' policy recommendations pp. 1643-1650

Aggie Wegner, Diane Lee and Betty Weiler

Knowledge networks in the tourism sector of the Bournemouth, Poole, and Christchurch conurbation: preliminary analysis pp. 1651-1667

Michelle Theresa McLeod, David Roger Vaughan and Jonathan Edwards

Measuring tourism chain performance pp. 1669-1682

Sungsoo Pyo

Applying a lifecycle perspective to explain tourism network development pp. 1683-1705

Anita Zehrer and Frieda Raich

Unintended consequences in the evolution of affiliate marketing networks: a complexity approach pp. 1707-1722

Anastasia Mariussen, Roberto Daniele and David Bowie

The effects of network embeddedness on service innovation performance pp. 1723-1736

Jung-Tang Hsueh, Neng-Pai Lin and Hou-Chao Li

Knowledge networks of innovative businesses: an explorative study in the region of Ingolstadt pp. 1737-1756

Harald Pechlaner and Monika Bachinger

Knowledge transfer in a tourism destination: the effects of a network structure pp. 1757-1771

Rodolfo Baggio and Chris Cooper

Volume 30, issue 9, 2008

Market delimitation, firm survival and growth in service industries pp. 1401-1417

Ramón Rufín and Cayetano Medina

Emotional intelligence and caring behaviour in nursing pp. 1419-1437

Arménio Rego, Lucinda Godinho, Anne McQueen and Miguel P. Cunha

Building customer trust and loyalty: an empirical study in a retailing context pp. 1439-1455

Pi-Chuan Sun and Chia-Min Lin

Relationship exit in different legal environments: a cross-cultural analysis pp. 1457-1478

Carmen Camarero, Carmen Antón and Mirtha Carrero

Services supporting female entrepreneurs pp. 1479-1498

Manuela Pardo-del-Val

The impact of entry modes on the organisational design of international hotel chains pp. 1499-1512

Maureen Brookes and Angela Roper

Businessman or host? Individual differences between entrepreneurs and small business owners in the hospitality industry pp. 1513-1527

Stephanie Wagener, Marjan Gorgievski and Serge Rijsdijk

Market penetration strategies and the fee--performance relationship: the case of Spanish money mutual funds pp. 1529-1547

Luis Muga and Rafael Santamaria

The costs of lead bank--distressed borrower relationships: evidence from commercial lending in Taiwan pp. 1549-1563

Tseng-Chung Tang

The impacts of core self-evaluations on customer-related social stressors and emotional exhaustion pp. 1565-1579

Osman M. Karatepe, Mine Haktanir and Ilkay Yorganci

Volume 30, issue 8, 2008

Corporate brand image in retail banking: development and validation of a scale pp. 1199-1218

Rafael Bravo, Teresa Montaner and Jose M. Pina

Women at the top in British retailing: plus ca change? pp. 1219-1243

Adelina Broadbridge

The effect of the Internet on front-line employee skills: exploring banking in Sweden and France pp. 1245-1261

Sara Värlander and Anne Julien

Ageing-related services as a key element for social cohesion pp. 1263-1277

José Luis Navarro-Espigares and Elisa Hernandez Torres

Internal market orientation and its influence on the satisfaction of contact personnel pp. 1279-1297

Vicent Tortosa-Edo, Sánchez-García Javier and Miguel A. Moliner-Tena

From the ‘Hindu rate of growth’ to ‘unstoppable India’: has the services sector played a role? pp. 1299-1312

Seema Joshi

Are there nonlinear relationships between the profitability of Portuguese service SME and its specific determinants? pp. 1313-1341

Paulo Maçãs Nunes, Zelia Serrasqueiro and João Leitão

Climate perceptions and the customer orientation of frontline service employees pp. 1343-1357

Filipe Jorge Coelho, Mário Gomes Augusto, Arnaldo Fernandes Coelho and Patrícia Moura Sá

Bank regulation and the process of internationalisation: A study of Japanese bank entry into London pp. 1359-1375

John Barry Howcroft, Rehan Ul-Haq and Richard Hammerton

In search of e-service value: technology-exploitation vs. certainty-seeking online behaviours pp. 1377-1400

Chien-Hsin Lin

Volume 30, issue 7, 2008

International growth of banks: from competence-exploiting to competence-enhancing strategies? pp. 1007-1024

Sergio Mariotti and Lucia Piscitello

Role of customer orientation in an integrative model of brand loyalty in services pp. 1025-1046

Hong-Youl Ha and Joby John

How does a new institution spread? Travel agencies' adoption of the service quality assurance programme pp. 1047-1061

Huei-Wen Pao, Hsueh-Liang Wu and Wei-Hwa Pan

Exploring public house employee's perceptions of their status: a UK case study pp. 1063-1076

Peter John Sandiford and Diane Seymour

Does organisational support promote citizenship? The moderating role of market-focused HRM pp. 1077-1095

Mei-Ling Wang

The role of customer values in accepting information technologies in the public information service sector pp. 1097-1111

Fang-Ming Hsu, Tser-Yieth Chen and Shuwen Wang

Perceived power imbalance and customer dissatisfaction pp. 1113-1137

Jungki Lee

The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships pp. 1139-1157

Wansoo Kim, Chihyung Ok and Kevin Patrick Gwinner

An analysis of bank stock price reaction to distressed borrowers: Taiwanese evidence pp. 1159-1176

Tseng-Chung Tang

Measuring user perceived service quality of online auction sites pp. 1177-1197

Chung-Tzer Liu, Yi Maggie Guo and Tzong-Yin Hsieh

Volume 30, issue 6, 2008

Internal marketing, organisational culture, job satisfaction, and organisational performance in non-life insurance pp. 793-809

Yung-Ming Shiu and Tsu-Wei Yu

Measuring the performance of financial holding companies pp. 811-829

Chuang-Min Chao, Ming-Miin Yu and Mu-Chen Chen

Searching for latent class segments in technological services pp. 831-849

Francisco Javier Rondan-Cataluña, Manuel Jesus Sanchez-Franco and Angel Francisco Villarejo-Ramos

Merger drivers and the change of bidder shareholders' wealth pp. 851-871

Sheng-Yung Yang, Lin Lin, De-Wai Chou and Hsiao-Chen Cheng

Service recovery expectation model -- from the perspectives of consumers pp. 873-889

Wen-Bao Lin

Relevant factors that affect service recovery performance pp. 891-910

Wen-Bao Lin

Development of brand equity: evaluation of four alternative models pp. 911-928

Hong-Youl Ha, Swinder Janda and Siva Muthaly

Franchise partner selection decision making pp. 929-946

Levent Altinay and Fevzi Okumus

Tourism expansion and corporate earnings in the tourism industry pp. 947-964

Ming-Hsiang Chen and Hyun Jeong Kim

Paths of the least resistance: understanding how motives form in international retail joint venturing pp. 965-989

Mark Palmer, Martin Owens and Ronan De Kervenoael

A multi-sector comparison of relational learning and information and communication technologies adoption pp. 991-1005

Juan-Gabriel Cegarra-Navarro, Anthony K.P. Wensley and Eusebio-Ángel Martínez-Conesa

Volume 30, issue 5, 2008

Regional development and innovation: the role of services pp. 633-641

Francisco Mas-Verdu, Domingo Ribeiro Soriano and Salvador Roig Dobon

On the identification of critical mass in Internet-based services subject to network effects pp. 643-654

Jose Luis Arroyo-Barrigüete, Ricardo Ernst, Jose Ignacio López-Sánchez and Alejandro Orero-Giménez

Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine pp. 655-670

David Smallbone, Friederike Welter, Artem Voytovich and Igor Egorov

Evaluating European Union support for innovation in Spanish small and medium enterprises pp. 671-683

Ana M. Romero-Martínez, Marta Ortiz-de-Urbina-Criado and Domingo Ribeiro Soriano

The emergence of new modes of R&D services in Germany pp. 685-700

Knut Koschatzky and Thomas Stahlecker

Integrating transaction cost economics and the resource-based view in services and innovation pp. 701-712

Fernando J. Peris Bonet, Marta Peris-Ortiz and Ignacio Gil-Pechuan

The knowledge exchange intermediary as service provider: a discussion and an Australian case pp. 713-729

Damian Charles Hine, Rachel Parker and David Ireland

The tendency of advanced services to co-locate and the implications for regional government policy pp. 731-748

C. Michael Wernerheim

Regional innovation policies: the persistence of the linear model in Spain pp. 749-762

Ignacio Fernandez de Lucio, Francisco Mas-Verdu and Enrique Tortosa

Challenges and strategies of local cultural cluster promotion policies in Korea pp. 763-775

Jisun Choi

The influence of innovation orientation on the internationalisation of SMEs in the service sector pp. 777-791

Maria Ripolles Meliá, Andreu Blesa Pérez and Salvador Roig Dobón

Volume 30, issue 4, 2009

Foreword pp. 477-478

Walter Ganz

Public and private services transformation in the CEECs pp. 479-496

Anze Burger and Metka Stare

Dynamic regional competitiveness in the creative economy: can peripheral communities have a place? pp. 497-511

Patrik Ström and Ross Nelson

Services and high skills: a new challenge for developing medium-sized cities pp. 513-529

Pierre-Yves Léo, Jean Philippe and Marie-Christine Monnoyer

Determinants of change in service employment in the United States 1998--2005: findings based on a new classification of industries pp. 531-547

William Beyers

The case of market and system failures in services innovation pp. 549-566

Luis Rubalcaba, Jorge Gallego and Pim Hertog

The stakeholder product brand and decision making in retail financial services pp. 567-582

James Devlin

Competitiveness by design and inimitability through service: understanding the dynamics of firm-based competition in the West Midlands jewellery and lock industries pp. 583-596

John R. Bryson and Michael Taylor

Exploring service design in the context of architecture pp. 597-608

Mari Holopainen

Strategies towards innovative services: findings from the German service landscape pp. 609-620

Marcus Koelling, Anne-Katrin Neyer and Kathrin M. Moeslein

Testing of service concepts pp. 621-632

Thomas Meiren and Thomas Burger

Volume 30, issue 3, 2008

Shopping mall management and entertainment experience: a cross-regional investigation pp. 321-337

Shu-pei Tsai

Contingency factors on the success of services for social integration and job placement schemes pp. 339-357

Joan Ramon Sanchis Palacio and Domingo Ribeiro Soriano

The impact of the tertiarization process in Spanish economic growth from a regional perspective pp. 359-374

Dolores Genaro and Elías Melchor

Delineating the effect of market orientation on services performance: a component-wise approach pp. 375-403

Rodoula H. Tsiotsou

Being good or being known: corporate governance, media coverage, and earnings announcements pp. 405-420

Hsiang-Lin Chih, Hsiang-Hsuan Chih and Pin-Huang Chou

Customer satisfaction, corporate image, and service quality in professional services pp. 421-435

Mara Cameran, Peter Moizer and Angela Pettinicchio

A conceptual framework to analyse hospital competitiveness pp. 437-448

Vasco Eiriz, Natália Barbosa and José Figueiredo

Government performance evaluation using a balanced scorecard with a fuzzy linguistic scale pp. 449-462

Jerry Chun-Teh Wu, Hsien-Tang Tsai, Meng-Hsun Shih and Hwai-Hui Fu

Multi-unit versus single-unit franchising: assessing why franchisors use different ownership strategies pp. 463-476

Roberto Sánchez Gómez, Isabel Suarez-Gonzalez and Luis Vázquez

Volume 30, issue 2, 2008

Investigation of agency agreement formation: new opportunities for marketing relationship development in service industries pp. 149-169

Elizabeth Hemphill

Effects of shifts in monetary policy on hospitality stock performance pp. 171-184

Ming-Hsiang Chen, Chao-Ning Liao and Shi-Shen Huang

Supplier involvement and customer involvement effect on new product development success in the financial service industry pp. 185-201

Shu-Hua Chien and Jyh-jye Chen

Customer focus, service process fit and customer relationship management profitability: the effect of knowledge sharing pp. 203-223

Yi-Wen Fan and Edward Ku

Business success factors and innovation in Canadian service sectors: an initial investigation of inter-sectoral differences pp. 225-246

Tyler Chamberlin, Jérôme Doutriaux and John Hector

Does climate matter? An examination of the relationship between organisational climate and OCB among Israeli teachers pp. 247-263

Aaron Cohen and Danny Keren

The service triad: modelling dialectic tensions in service encounters pp. 265-280

Erika Andersson-Cederholm and Szilvia Gyimóthy

Logistics service capabilities and firm performance of international distribution center operators pp. 281-298

Chin-Shan Lu and Ching-Chiao Yang

A consumption emotion measurement development: a full-service restaurant setting pp. 299-320

Heesup Han, Ki-Joon Back and Betsy Barrett

Volume 30, issue 1, 2008

Government policies and services: an approach to the international context pp. 1-10

Francisco Mas-Verdu, Domingo Ribeiro and Salvador Roig Dobón

International professional service firms: how do they affect government policy? pp. 11-23

Gary L. Simon and Dianne H.B. Welsh

State and the software: public policies in the shaping of the Indian software sector pp. 25-42

Mahesh Sarma and Venni Venkata Krishna

Innovation policy, services and internationalisation: the role of technology centres pp. 43-54

Victor Martinez-Gomez, Amparo Baviera-Puig and Francisco Mas-Verdú

Knowledge-intensive service activities in the success of the Australian mining industry pp. 55-70

Cristina Martinez-Fernandez

For and against? An exploration of inadvertent influences of policies on KIBS industries in the Finnish policy setting pp. 71-84

Anmari Viljamaa, Jari Kolehmainen and Jari Kuusisto

Promotion of service industries by means of entry restriction: the case of operators in the slot machine industry pp. 85-97

Vicente Safón

Policies to enhance the ‘hidden innovation’ in services: evidence and lessons from the UK pp. 99-118

Maria Abreu, Vadim Grinevich, Michael Kitson and Maria Savona

Support policy for the tourism business: a comparative case study in Spain pp. 119-131

David Urbano, Nuria Toledano and Domingo Ribeiro

Public funding for product, process and organisational innovation in service industries pp. 133-147

C. Annique Un and Angeles Montoro-Sanchez