An efficiency and effectiveness model for international tourist hotels in Taiwan

Ling-Feng Hsieh, Li-Hsin Wang, Yi-Chen Huang and Angel Chen

The Service Industries Journal, 2009, vol. 30, issue 13, 2183-2199

Abstract: Taiwan's economic growth has improved the quality of life and raised the standard of the tourism industry in Taiwan. This paper selects the hotel industry, in order to assess how international tourist hotels operate their business by applying data envelopment analysis (DEA) to measure their operational efficiency and effectiveness. By using the DEA model to assess the results of the relative efficiency and effectiveness of hotels to improve their operations, the paper also aims to rank the hotels by applying the VlseKriterijumska Optimizacija I Kompromisno Resenje method combined with entropy weight among the criteria.

Date: 2009
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DOI: 10.1080/02642060903215030

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