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Client influence and advertising standardization: a survey of ad agencies

David Waller, Alan T Shao and Yeqing Bao

The Service Industries Journal, 2009, vol. 30, issue 13, 2151-2161

Abstract: With increased globalization of markets, the standardization of products, services, and promotion activities has streamlined the work performed by advertising agencies. In this study, managing directors of Australian and US advertising agencies were questioned about the extent their clients influence agency functions and the degree of standardization used. It was found that copywriting was the main service offered and the clients usually have a major influence on their services. As for those that handle multi-country campaigns, older agencies tend to be more involved in international markets, and there was some degree of standardizing of campaigns and creative work.

Date: 2009
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DOI: 10.1080/02642060903215048

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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