Emotional intelligence and caring behaviour in nursing

Arménio Rego, Lucinda Godinho, Anne McQueen and Miguel P. Cunha

The Service Industries Journal, 2008, vol. 30, issue 9, 1419-1437

Abstract: The research reported in this paper relates six dimensions of nurses' emotional intelligence (EI) with two dimensions of their caring behaviours. One hundred and twenty nurses self-reported their EI, and three patients of each one described their caring behaviours. The main findings are: (a) nurses' EI explains a significant but low unique variance of caring behaviours; (b) self-encouragement and self-control against criticisms are the best predictors; (c) high empathy can have positive or negative impact on caring behaviours depending on the way it combines with other EI dimensions.

Date: 2008
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DOI: 10.1080/02642060802621486

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