The Service Industries Journal

1997 - 2025

Current editor(s): Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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Volume 39, issue 15-16, 2019

Innovations to advance sustainability behaviours pp. 1029-1033

Janine Dermody, JinHyo Joseph Yun and Valentina Della Corte

A neuroscientific perspective of consumer responses to retail greenery pp. 1034-1045

Mark S. Rosenbaum, Germán Contreras Ramírez and Nancy Matos

An examination of market orientation and environmental marketing strategy: the case of Chinese firms pp. 1046-1071

Yi Wang, Si Shi, Yang Chen and Dogan Gursoy

Fostering sustainable performance in services through systems thinking pp. 1072-1098

Ayham A. M. Jaaron and Chris J. Backhouse

Internal capabilities, external cooperation and proactive CSR on financial performance pp. 1099-1122

Janthorn Sinthupundaja, N. Chiadamrong and Y. Kohda

Digital nudging to overcome cognitive resistance in innovation adoption decisions pp. 1123-1139

Carola Stryja and Gerhard Satzger

Continued use of wearables for wellbeing with a cultural probe pp. 1140-1166

Fu-ren Lin and Nila Armelia Windasari

Consumer choices among service brands offering ethical attributes pp. 1167-1189

Eileen Bridges, Mary Schramm and Abhik Roy

Volume 39, issue 13-14, 2019

Matching service failures and recovery options toward satisfaction pp. 901-924

Victor John M. Cantor and Richard C. Li

Innovation source, advancement stage and company stock returns pp. 925-942

Dawid Szutowski

The relationship between Internet addiction and negative eWOM pp. 943-965

Aviad A. Israeli, Seonjeong Ally Lee and Aryn C. Karpinski

New perspective on customer orientation of service employees: a conceptual framework pp. 966-982

Javier Morales Mediano and José L. Ruiz-Alba

Factors affecting users’ continuance intention of mobile social network service pp. 983-1003

Wan-Chu Yen, Hsin-Hui Lin, Yi-Shun Wang, Ying-Wei Shih and Kai-Hong Cheng

Multigroup validation of the service quality, customer satisfaction and performance links in higher education pp. 1004-1028

Tomaž Kolar, Vanja Erčulj and Lidija Weis

Volume 39, issue 11-12, 2019

Measuring customer experience in service: A systematic review pp. 779-798

Eduardo Veiga Bueno, Tiziana Brenner Beauchamp Weber, Emerson Luiz Bomfim and Heitor Takashi Kato

Effects of social support and grateful disposition on employees’ psychological well-being pp. 799-819

Sanglee Cho

Understanding customer journey from the lenses of complexity theory pp. 820-835

Kaan Varnali

Analysis of consumers’ attitudinal and emotional factors on luxury apparel brand purchase intentions pp. 836-854

Stephen W. Wang, Lou E. Pelton and Maxwell K. Hsu

Linking resources to career satisfaction through work–family enrichment pp. 855-876

Mansi Rastogi, Osman M. Karatepe and Mehmet Mehmetoglu

How does workplace harassment influence the employees’ response in a deluxe hotel? pp. 877-900

Hyo Sun Jung and Hye Hyun Yoon

Volume 39, issue 9-10, 2019

Global refugee crisis and the service industries pp. 663-667

Alexandros Paraskevas, Maureen Brookes and Levent Altinay

Refugee migration and service industries: advancing the research agenda pp. 668-683

Anna Farmaki and Prokopis Christou

The global refugee crisis: how can transformative service researchers help? pp. 684-700

Linda Nasr and Raymond P. Fisk

Refugee-focused service providers: improving the welcome in New Zealand pp. 701-716

Alison McIntosh and Cheryl Cockburn-Wootten

Understanding the challenges of refugee entrepreneurship in tourism and hospitality pp. 717-740

Zaid Alrawadieh, Eyup Karayilan and Gurel Cetin

Unraveling refugee entrepreneurship and its role in integration: empirical evidence from the hospitality industry pp. 741-761

Belal Shneikat and Zaid Alrawadieh

Which firms provide jobs for unemployed non-Western immigrants? pp. 762-778

Sven-Olov Daunfeldt, Dan Johansson and Hans Seerar Westerberg

Volume 39, issue 7-8, 2019

Consumer engagement in the tourism industry: new trends and implications for research pp. 463-468

Babak Taheri, Sameer Hosany and Levent Altinay

Developing and validating a multidimensional tourist engagement scale (TES) pp. 469-497

Shuyue Huang and Hwan-Suk Chris Choi

Understanding value creation and word-of-mouth behaviour at cultural events pp. 498-518

David Dowell, Brian Garrod and Jennifer Turner

Tourism-based customer engagement: the construct, antecedents, and consequences pp. 519-540

Raouf Ahmad Rather, Linda D. Hollebeek and Jamid Ul Islam

Self-identification with a heritage tourism site, visitors’ engagement and destination loyalty: the mediating effects of overall satisfaction pp. 541-558

Ziad Alrawadieh, Girish Prayag, Zaid Alrawadieh and Motasem Alsalameen

Investigating the effects of tourist engagement on satisfaction and loyalty pp. 559-574

S. Mostafa Rasoolimanesh, Shuhaida Md Noor, Florian Schuberth and Mastura Jaafar

Visitors’ loyalty and price perceptions: the role of customer engagement pp. 575-589

Maxi Bergel and Christian Brock

Over and over: local fans and spectator sport tourist engagement pp. 590-608

Renzo Cordina, Martin Joseph Gannon and Ross Croall

Consumer engagement: the role of social currency in online reviews pp. 609-636

Muhammet Kesgin and Rajendran S. Murthy

Workplace spirituality – customer engagement Nexus: the mediated role of spiritual leadership on customer–oriented boundary–spanning behaviors pp. 637-661

Steven W. Bayighomog and Hüseyin Araslı

Volume 39, issue 5-6, 2019

The shopping list in goal-directed shopping: scale development and validation pp. 319-342

Sohel Ahmed and Ding Hooi Ting

Reviving calm technology in the e-tourism context pp. 343-360

Uglješa Stankov and Viachaslau Filimonau

Developing smart service concepts: morphological analysis using a Novelty-Quality map pp. 361-384

Mintak Han and Yongtae Park

Determinants of consumers’ intentions to use smartphones apps for flight ticket bookings pp. 385-402

Hyeon-Mo Jeon, Faizan Ali and Shin-Woo Lee

Engaging employees for quality of life: mediation by psychological capital pp. 403-419

Manish Gupta, Musarrat Shaheen and Manoj Das

An integrative approach to relationship marketing, customer value, and customer outcomes in the retail banking industry: a customer-based perspective from Turkey pp. 420-461

Emine Mediha Sayil, Ayse Akyol and Gulhayat Golbasi Simsek

Volume 39, issue 3-4, 2019

The art of retaining seasonal employees: three industry-specific leadership styles pp. 175-205

Huseyin Araslı and Hasan Evrim Arıcı

Towards a model of destination innovation process: an integrative review pp. 206-228

Demet Bagiran Ozseker

Cultural influences on B2B service quality-satisfaction-loyalty pp. 229-249

Myungho Lee, Mincheol Kang and Juyoung Kang

Job demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environment pp. 250-278

Collins Opoku Antwi, Chong-jun Fan, Michael Osei Aboagye, Patrick Brobbey, Yasin Jababu, Emmanuel Affum-Osei and Philip Avornyo

Stressors, work engagement and their effects on hotel employee outcomes pp. 279-298

Olusegun A. Olugbade and Osman M. Karatepe

The impact of social cues on passengers’ travel experience pp. 299-318

Rajesh Ittamalla and Daruri Venkata Srinivas Kumar

Volume 39, issue 2, 2019

Servant leadership, organisational trust, and bank employee outcomes pp. 86-108

Osman M. Karatepe, Anastasia Ozturk and Taegoo Terry Kim

Towards a conceptualisation of smart tourists and their role within the smart destination scenario pp. 109-133

Francisco Femenia-Serra, Barbara Neuhofer and Josep A. Ivars-Baidal

Relations between technological and non-technological innovations in the service sector pp. 134-153

Jennifer González-Blanco, José Luis Coca-Pérez and Manuel Guisado-González

Does culture affect sentiments expressed in cruise tours’ eWOM? pp. 154-173

Daniela Buzova, Silvia Sanz-Blas and Amparo Cervera-Taulet

Volume 39, issue 1, 2019

Dynamics of intellectual capitals and bank efficiency in India pp. 1-24

Harishankar Vidyarthi

Workplace gossip and frontline employees’ proactive service performance pp. 25-42

Qi-tao Tian, Yang Song, Ho Kwong Kwan and Xue Li

Growth of KIBS and non-KIBS firms: evidences from university spin-offs pp. 43-64

Christian Corsi, Antonio Prencipe, María Jesús Rodríguez-Gulías, David Rodeiro-Pazos and Sara Fernández-López

Banks’ unfairness and the vulnerability of low-income unbanked consumers pp. 65-85

Sohail Kamran and Outi Uusitalo