Continued use of wearables for wellbeing with a cultural probe

Fu-ren Lin and Nila Armelia Windasari

The Service Industries Journal, 2019, vol. 39, issue 15-16, 1140-1166

Abstract: This study aims to explore what makes people improve their health behavior through the continued use of wearable devices. This research explores the relationship between wearable continuance expedition and wellbeing improvement through a qualitative-longitudinal cultural probe study. This research discovered the sequential patterns of users’ behaviors in using wearables corresponding to users’ agency. First, users who decide to continue using wearables are more likely to incorporate device functionality into their daily lives. Second, users with higher efficacy are more likely to have the autonomy to guide their lives to achieve better wellbeing. We formulated six propositions identifying the roles of efficacy and engagement in shaping the continued vs. discontinued behavior and the change in quality of life, by which this exploratory study has established a foundation for future research. Moreover, it offers managerial guidance for the increasingly important applications of wearables for wellbeing.

Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:taf:servic:v:39:y:2019:i:15-16:p:1140-1166

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DOI: 10.1080/02642069.2018.1504924

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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