Exploring public house employee's perceptions of their status: a UK case study

Peter John Sandiford and Diane Seymour

The Service Industries Journal, 2008, vol. 30, issue 7, 1063-1076

Abstract: This paper suggests that employees' perceptions of their occupational status are important to researchers and managers concerned with the broader nature of service work. This ethnography of a single, medium-sized chain of English public houses demonstrates the complex nature of status, identifying four key influences on barworkers' views of their relative standing at work and in the wider community: the nature of the occupation and the employing organisation/environment (barwork in a ‘respectable’ pub chain); the nature of customer relationships (informal, egalitarian); perceived professionalism (personal responsibility at work); and the relative occupational opportunities available (with equivalent jobs offering considerably less status).

Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:taf:servic:v:30:y:2008:i:7:p:1063-1076

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DOI: 10.1080/02642060802311294

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