A multi-sector comparison of relational learning and information and communication technologies adoption

Juan-Gabriel Cegarra-Navarro, Anthony K.P. Wensley and Eusebio-Ángel Martínez-Conesa

The Service Industries Journal, 2008, vol. 30, issue 6, 991-1005

Abstract: This paper analyses the nature of the impact of relational learning on the adoption of information and communication technologies (ICT) and vice versa. The authors investigate the implementation of ICT through a relational learning process by means of an empirical investigation of 203 small- and medium-sized enterprises in the Spanish telecommunication and the Spanish construction industries (107 firms from the telecommunications sector and 96 from the construction sector). In the analysis, it is proposed that the relational learning process can be structured into three phases (transfer, transformation, and harvesting of knowledge). Structural equation modelling reveals that, in order to implement these relational learning phases, companies need to provide and support ICT as prior steps and this is most significant for those in the telecommunications sector. These results have implications for managers when they come to formulating policies and making a choice as to the organisational capabilities to target in order to ensure the effective adoption of ICT.

Date: 2008
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DOI: 10.1080/02642060802342661

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