The effects of organizational service orientation on person--organization fit and turnover intent

Hyo Sun Jung and Hye Hyun Yoon

The Service Industries Journal, 2013, vol. 33, issue 1, 7-29

Abstract: The purpose of this study is to understand interrelationship among organizational service orientation, person--organization fit, and turnover intent in a deluxe hotel. The study involved 311 Korean employees. The results showed a positive relationship between organizational service orientation and employees' person--organization fit. Participants who reported a high level of service orientation were more likely to be appropriate fits for their organization. In addition, person--organization fit was negatively associated with employees' intention to leave the organization. Limitations and future research directions are also discussed.

Date: 2013
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DOI: 10.1080/02642069.2011.596932

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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