Student Satisfaction Index in Portuguese Public Higher Education
Helena Alves () and
Mário Raposo ()
The Service Industries Journal, 2007, vol. 27, issue 6, 795-808
Abstract:
This study intends to measure student's satisfaction with Portuguese higher education, through the estimation of an explicative model of the student's opinion formation process. In terms of conclusions, it was verified that the student satisfaction index of Portuguese public higher education is only of 54 on a scale from 1 to 100. This value constitutes a reference mark that universities in Portugal can use to compare with their own performance.
Date: 2007
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Citations: View citations in EconPapers (4)
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Persistent link: https://EconPapers.repec.org/RePEc:taf:servic:v:27:y:2007:i:6:p:795-808
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DOI: 10.1080/02642060701453288
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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi
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