Pre-bookable Services in the Chartered Airline Industry: Increasing Satisfaction through Differentiation

Claire Dennet't, Elizabeth M. Ineson, Graham J. Stone and Mark Colgate

The Service Industries Journal, 2000, vol. 20, issue 2, 82-94

Date: 2000
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DOI: 10.1080/02642060000000021

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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