Are Service Jobs as Bad as Theory Says? Some Empirical Findings from Denmark

Sven Illeris

The Service Industries Journal, 2002, vol. 22, issue 4, 1-18

Abstract: A broad study of employment and skills in Danish services, based on both statistical data and qualitative methods, indicates that skills in services are generally higher than in manufacturing, and that there is a clear tendency towards upskilling. In service work, personal qualities are often more important than professional skills. Many people work in jobs which require different - often higher - skills than they have been formally educated for. High-skill jobs in services are primarily considered good if the work is interesting, while salary level and career opportunities count less. Many of these findings are contrary to conventional labour market theory.

Date: 2002
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DOI: 10.1080/714005095

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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