Learning How to Manage Technology in Services Internationalisation

Jan Mattsson

The Service Industries Journal, 2000, vol. 20, issue 1, 22-39

Abstract: Learning how to manage technology on foreign markets has become crucial for the competitive advantage of service firms. Not much has been written about how service firm learn to manage technology during internationalisation. This explorative study draws on verbatim accounts of critical incidents frorn key service employees in four Swedish service firms who recently started operations in Poland, Japan, Norway, Austria and Indonesia. Empirical evidence of learning and technical competercies presented in terms of a typology of competencies comprising: sourcing, developing, communicating, contracting and implementing technology.

Date: 2000
References: View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://hdl.handle.net/10.1080/02642060000000002 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:servic:v:20:y:2000:i:1:p:22-39

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/FSIJ20

DOI: 10.1080/02642060000000002

Access Statistics for this article

The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

More articles in The Service Industries Journal from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().