Social Linking and Human Resources Management in the Service Sector

E. Rémy and S. Kopel

The Service Industries Journal, 2002, vol. 22, issue 1, 35-56

Abstract: Since the 1990s, the service sector has been searching for new ways to make a difference. At the same time a need for social linking has emerged from the consumer society. So, the first part of this trans-disciplinary article is devoted to the relevance of grouping together within a single concept the elements of a service which create a social link. The role of the contact staff in the functioning of this concept is a central one, so the second part will try to pinpoint the implications of this socialising process on Human Resources Management policy.

Date: 2002
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Persistent link: https://EconPapers.repec.org/RePEc:taf:servic:v:22:y:2002:i:1:p:35-56

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DOI: 10.1080/714005060

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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