Beyond Employment: An Examination of Modes of Service Provision in a Deprived Neighbourhood

Colin Williams and Windebank Jan

The Service Industries Journal, 2000, vol. 20, issue 4, 33-46

Abstract: The aim of this article is to show that despite the growth in service employment, the formalisation of services is neither as all-pervasive as such growth .suggests nor is it a natural and inevitable process. Through case study of a deprived neighbourhood, this article finds that the vast majority of service remain informally provided, that it is not the poorest households who acquire the largest proportion o f their services informally and that informal services are not used purely out of economic necessity. Therefore, the predominace of informality is unlikely to be confined to deprived neighbourhoods. The problem, however; given that those who purchase fewest fornal services also acquire fewest informal services, is that iformal modes of provision seem to reinforce rerther than reduce the socio-economic inequalities produrced by employment.

Date: 2000
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Persistent link: https://EconPapers.repec.org/RePEc:taf:servic:v:20:y:2000:i:4:p:33-46

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DOI: 10.1080/02642060000000045

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