Workplace hazing and employee turnover intention in the hospitality industry: a person-environment fit perspective

Muhammad Imran Rasheed, Sharjeel Saleem, Mobeena Altaf, Aliana Man Wai Leong and Fevzi Okumus

The Service Industries Journal, 2025, vol. 45, issue 7-8, 605-634

Abstract: This research examines how workplace hazing contributes to employee turnover intention through the intervening role of person-environment fit in its two forms, including person-organization fit (P-O fit) and person-job fit (P-J fit). A three-wave survey was executed to collect matched data from 347 employees of 4-star and 5-star hotels in Pakistan. Results reveal that workplace hazing relates positively to hospitality sector employees’ turnover intention. In addition, workplace hazing associates negatively to P-O fit as well as P-J fit, both of which are subsequently related negatively to turnover intention. The findings establish that P-O fit and P-J fit, in parallel mediation, underlie the association between hazing and turnover intention. This study stands out as one of the pioneering research studies examining the impact of hazing on employee turnover intention in the hospitality industry. The underlying mechanism of person-environment fit adds novelty as it is unique against the backdrop of workplace hazing.

Date: 2025
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DOI: 10.1080/02642069.2024.2344730

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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